We performed a comparison between Adobe Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"The customization capabilities of Adobe Commerce are great."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The solution is quite stable."
"The implementation team can customise the implementation to customer needs."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"I have found the list creation and dashboard customization features valuable."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The filters are very useful, and easy to customize. it's very easy to operate."
"The solution’s performance could be improved."
"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."
"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"There is always room for improvement with any solution."
"Needs better access to code and customizability of the solution."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"It is similar to ATG, but some features can be exchanged between the 2."
"The solution should have more and faster reporting, as well as better performance."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"Pricing is a disadvantage because it is expensive."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 25 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews. Adobe Commerce is rated 8.2, while Salesforce Commerce Cloud is rated 8.0. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". Adobe Commerce is most compared with SAP Commerce Cloud, Shopify, HCL Digital Commerce, Oracle ATG and Oracle Commerce Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce. See our Adobe Commerce vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
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It really depends on what size you're at and what your reasonable growth curve looks like.
Magento is a great platform, super flexible and customizable, and you get managed hosting or self-host pretty easily. However it tends to fall down when you have more then ~20,000 SKUs, or are driving a lot of traffic.
Demandware can handle more traffic and larger catalogs, but is more limited around customizations, and of course the fee structure is different. As Emil points out DW is responsible for the infrastructure, so scaling is their problem - however they certainly don't have a perfect track record at that.
If I were to make some broad generalizations I might say something like this:
X < $20 million/year in online revenue - Magento
$20 < X < $80 million/year - Demandware
$80 million/year < X - Oracle Commerce (ATG) or Hybris
There's a lot of other factors at play there, but without knowing more about your business it's hard to say....
While I would also recommend Demandware over Magento because of its scalability, robustness and features. There is one more platform, that I would like to recommend here. It is Marketlive.
It has similar features which Demandware has. It is also highly scalable and robust. It also a SAAS based eCommerce solution.
It now supports responsive designs which would give seamless user experience.
Time to market is also less in this platform.
All valid points here. I've been partial to Demandware because of what comes out of the box, thereby scaling down the actual development effort. Also, because of it's nature, it's easier to make changes without necessarily involving IT. It all comes down to your vision for the site. Not just for now, but for the foreseeable future.
Do you know any more about the site? It's quite difficult to answer without
knowing more about what they're looking to achieve.
I'm a massive fan of Magento Enterprise because it's a very extendable
platform, that, as long as you have the right partner - can be scaled as
much as you need it to. I also like the way that you're not paying through
the roof immediately and you can pay to add in functionality as you need
it. Lots of big retailers are moving onto the Magento platform at the
moment as well.
Demandware is very enterprise-level, so it's definitely scalable - but it's
also very expensive.
They both have their advantages - DW has a number of features built-in, but
Mage Enterprise has a much bigger developer following and has a lot more
enterprise-suitable modules too.
Happy to go into more detail on this if you need me too.
Paul
Hi,
I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that.
The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.