Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Sep 1, 2022

Citrix Virtual Apps and Desktops vs Microsoft Remote Desktop Services

We performed a comparison between Citrix Virtual Apps and Desktops and Microsoft Remote Desktop Services based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users of both solutions feel they are easy and straightforward to deploy.
  • Features: Users feel Citrix Virtual Apps and Desktops provides great data protection. They are able to easily adjust security protocols to restrict how data can be transferred. The solution is very flexible and can be used on any device. Many users feel the endpoint user and zero trust protocols need some improvement. Additionally, updates should be more timely to respond to Windows updates more efficiently.

    Microsoft Remote Desktop users find the solution stable, reliable, and scales easily. The solution is built into the OS and offers command line interface (CLI) capabilities which make it easy to manage IDs, passwords, credentials, and more. Users feel on-site multi-fact authorization and better integrations with other operating systems are needed.
  • Pricing: Citrix users feel the solution is a bit expensive. Microsoft Remote Desktop Services comes at no cost as part of Microsoft Windows; outside of Microsoft, licensing can be costly..
  • Service and Support: Users of both solutions are satisfied with the service and support they have received.

Comparison Results: Many PeerSpot users use Microsoft Remote Desktop Services as it is already embedded into their Microsoft operating systems (at no additional cost) and can scale on demand. The PeerSpot users that work outside of the Microsoft universe choose Citrix Virtual Apps and Desktops due to its excellent virtualization capabilities and that it is a mature, reliable solution.

772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.""The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth.""XenDesktop has helped our users to work remotely with a better user experience.""The only thing that is really important for me is being able to connect from wherever I am. It is important for me because sometimes I am in places where there are not enough safe conditions to be able to work safely, in terms of security and confidentiality of my data. Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen.""You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.""It has very good performance in delivering 3D applications over WAN.""Because of the solution's ubiquity, it is easier to find answers to problems than with competitive products.""It provides all of the features required for the protection of data. For example, we don't want to allow any copy/paste of data to an outside environment, and we are able to restrict the VDI to not allow any data transfer from the VDI to the local laptop's hard drives. That is one of the greatest advantages the solution provides."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pros →

"It's simple to set up.""We have scaled the solution and find this easy to do.""The most valuable feature is the remote application access.""The solution is easy to use.""The most valuable feature is performance.""Installing Microsoft Desktop Services is straightforward.""The most valuable feature is that it gives me full accessibility to my servers.""We use it to connect to the legacy system."

More Microsoft Remote Desktop Services Pros →

Cons
"In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V.""I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure.""Their customer support can be improved a lot as it lacks a lot of knowledgeable help.""Pricing and technical support needs improvement.""Scalability depends on the server and the number of users in the organization.""I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps.""Using the app layering feature can be quite difficult and cumbersome.""The product should expand its capabilities for integrating with other environments."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Cons →

"The performance of Remote Desktop Services could be better.""We are searching for a product with better remote access and remote sessions.""The training profiles could be better.""It could be more user-friendly.""Lacks a notification feature when internet is down.""The administrative functionality is not enough for me.""Microsoft still has some really bad remote desktop appliance for Mac.""Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."

More Microsoft Remote Desktop Services Cons →

Pricing and Cost Advice
  • "You have to do some hard work in order to get the suitable licenses."
  • "The licenses are affordable, but the support is a bit expensive, though worth the value.​"
  • "The product, XenServer, is free to use, and XenApp has a one month free license."
  • "It is a bit costly, but enterprise class features come with a cost."
  • "It is quite expensive, but so are the competitors on the market."
  • "I think it is a little high priced."
  • "I suggest using the concurrent user licensing scheme."
  • "A perpetual enterprise license costs approximately $300 USD."
  • More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →

  • "The pricing is moderate."
  • "The solution has a perpetual license and it is purchased upfront."
  • "It will probably cost about $500 USD to get the resources set up in the cloud."
  • "Although not an expensive product, pricing is always something that can be improved."
  • "It's not an expensive solution."
  • "It's not an expensive product."
  • "Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
  • "The pricing could always be improved."
  • More Microsoft Remote Desktop Services Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:My focus has primarily been on publishing virtual applications.
    Top Answer:In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell… more »
    Top Answer:Pricing and technical support need improvement.
    Top Answer:The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.
    Top Answer:When we update the environment, we face problems sometimes, and the users cannot use the system.
    Ranking
    3rd
    out of 59 in Remote Access
    Views
    4,690
    Comparisons
    2,873
    Reviews
    23
    Average Words per Review
    592
    Rating
    7.7
    2nd
    out of 59 in Remote Access
    Views
    9,544
    Comparisons
    8,304
    Reviews
    44
    Average Words per Review
    395
    Rating
    8.0
    Comparisons
    Also Known As
    Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
    Remote Desktop Services, MS Remote Desktop Services
    Learn More
    Overview

    Enable secure, flexible work with the leader in virtual apps and desktops

    Deliver desktop as a service (DaaS) from any cloud or datacenter

    Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

    Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

    Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

    Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.


    • Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.


    • RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.


    Microsoft Remote Desktop Services Benefits

    Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:


    • Access Windows applications remotely from any device
    • Enhanced consistent application performance
    • Increased computing resources
    • Secure cloud-based data storage.
    • Streamlined management processes
    • Reduction in technical administrative resources
    • Reduction in hardware and device costs.
    • Improved employee productivity
    • Cost-effective
    • Improved Profitability
    • Reduce carbon footprint


    Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

    Reviews from Real Users

    “What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

    “The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

    “The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

    Sample Customers
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Bank Alfalah Ltd.
    Top Industries
    REVIEWERS
    Computer Software Company18%
    Insurance Company9%
    Financial Services Firm9%
    Comms Service Provider9%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm11%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm17%
    Manufacturing Company10%
    Comms Service Provider10%
    Computer Software Company8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government9%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business28%
    Midsize Enterprise16%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise63%
    REVIEWERS
    Small Business45%
    Midsize Enterprise20%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise57%
    Buyer's Guide
    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Microsoft Remote Desktop Services
    May 2024
    Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Microsoft Remote Desktop Services and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 92 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Citrix Workspace and BeyondTrust Privileged Remote Access, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and OpenText Exceed TurboX. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Microsoft Remote Desktop Services report.

    See our list of best Remote Access vendors and best Virtual Desktop Infrastructure (VDI) vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.