We compared IBM SevOne Network Performance Monitoring and ScienceLogic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions. ScienceLogic is highly regarded for its serverless and agent connectivity, versatile graphs and personalized dashboards, AIOps and event management capabilities, as well as its AI and machine learning features.
Room for Improvement: IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights. ScienceLogic can enhance its documentation, Power Packs, notification features, and automation options.
Service and Support: Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades. ScienceLogic's customer service is generally considered responsive and professional. However, a few users reported delayed response times and support engineers with limited expertise.
Ease of Deployment: The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration. ScienceLogic's initial setup is described as simple and efficient. The deployment process can be completed within a few hours or a couple of weeks.
Pricing: IBM SevOne NPM is seen as costly, particularly for smaller businesses. Opinions on the price of ScienceLogic were mixed. Pricing is determined by the number of network devices or endpoints, and there are no hidden charges.
ROI: IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value. ScienceLogic improves troubleshooting and minimizes network outages.
Comparison Results: IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses. ScienceLogic is praised for its serverless and agent connectivity, effortless setup, and customized dashboards. However, it lacks detailed documentation and automation options.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."
"We have benefited mainly from the use of the dashboard interface. It makes the network visually interesting for other people who are not in the network. A lot of people are not network techies who understand streams in the network. Based on location, we have streams coming in and out. They can see visually when there is some problem. They don't need to understand all the network technology behind it to be able to understand if everything is working well or if there is a problem."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."
"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."
"Scalability. I have never had to worry about how to handle really big environments."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"Dynamic Component Mapping is key and unique."
"The solution provides good infra-monitoring features."
"One of the valuable features is rapid dashboards."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"Provides agentless monitoring so there's no need to install the agent on each server."
"The best feature is the highly flexible graphs."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"SevOne could improve its flexibility because it isn't fully customizable and its out-of-the-box configuration doesn't cover all use cases."
"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"You need to plan integrations. That has been the biggest bug with SevOne so far. For the things that SevOne pulls directly, those are easy to understand, modify, and put into the database. For things that need to use the Universal Collector or xStats, you need to plan that stuff well in advance."
"Would benefit with the addition of AI modules for proactive data insights."
"User-friendly, multi-tenancy."
"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"I would like to see out-of-the-box standard dashboards for common services."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"From a performance perspective, it needs to improve a lot."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"Admins do not have direct access to the reporting."
"They should improve their support process and add chat."
"They should add CLI command modes and scripts for high performance."
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IBM SevOne Network Performance Management (NPM) is ranked 35th in IT Infrastructure Monitoring with 53 reviews while ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.4, while ScienceLogic is rated 8.6. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds Network Device Monitor, NETSCOUT nGeniusONE and Splunk Enterprise Security, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix. See our IBM SevOne Network Performance Management (NPM) vs. ScienceLogic report.
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