We performed a comparison between LogMeIn Rescue and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"TeamViewer has a good interface."
"I have been satisfied with TeamViewer overall."
"The document control is quite good."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"The product is quite stable. The performance is good."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"The support could improve their speed."
"The product can sometimes crash."
"The file transfer functionality crashes sometimes."
"I would like to see TeamViewer support multiple platforms."
"TeamViewer has a legacy and may not be using the latest UI trends."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, VNC Connect, LogMeIn Central and LogMeIn Pro, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Check Point Remote Access VPN. See our LogMeIn Rescue vs. TeamViewer report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.