Hossam Ragheb - PeerSpot reviewer
Co-Founder & CEO at DRS-MEA
Real User
A product that covers cover both the cloud and the on-prem devices and offers good performance to users
Pros and Cons
  • "The most valuable feature of the solution is that it can cover both the cloud and the on-prem devices."
  • "I think the pricing part of the solution is very complicated, making it an area of concern where improvements are required."

What is our primary use case?

My company uses Acronis Cyber Protect Cloud for backup and security.

What is most valuable?

The most valuable feature of the solution is that it can cover both the cloud and the on-prem devices. From a performance point of view, it's a very good product that is very easy to use and covers many virtual environments.

What needs improvement?

I think the pricing part of the solution is very complicated, making it an area of concern where improvements are required.

The solution can provide for more scalability options.

For how long have I used the solution?

I have been using Acronis Cyber Protect Cloud for sixteen years. I use the solution's latest version.

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May 2024
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What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

My company has around 50 users of the solution.

How are customer service and support?

I have experience with the solution's technical support. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Veritas, Veeam, and Commvault. I chose Aronis over other tools as it is a much easier tool to use and a well-integrated solution with cloud services.

How was the initial setup?

The product's installation phase was easy.

The solution is deployed on the cloud and on an on-premises model.

The solution's deployment phase doesn't take much time, and it is something that depends on the environment where it is getting deployed. The deployment takes ten to fifteen minutes to be completed.

What's my experience with pricing, setup cost, and licensing?

The product is not that expensive, making it a product that can be considered for purchase. I rate the product's price a four on a scale of one to ten, where one is expensive and ten is cheap.

The product's price depends on the environment of a business and the number of systems or types of devices used. There are no additional costs apart from the licensing fees attached to the solution.

What other advice do I have?

Maintenance is required for the solution. As Acronis Cyber Protect Cloud is a product based on cloud technology, it updates automatically.

I rate the overall tool a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Suresh Bora - PeerSpot reviewer
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Real User
Top 5
A highly stable solution that can be used to back up users' endpoint data, files, and folders
Pros and Cons
  • "The solution has helped us maintain the backups, compliance, and integrity of the data residing on the servers and endpoints."
  • "The solution should increase its security features."

What is our primary use case?

We use Acronis Cyber Protect Cloud to protect and back up users' endpoint data, files, and folders. We also use the solution to back up their emails, Teams mailbox data, OneDrive data, and SharePoint data.

What is most valuable?

The solution has helped us maintain the backups, compliance, and integrity of the data residing on the servers and endpoints. The solution ensures a backup to recover data in case of a disaster.

What needs improvement?

The solution should increase its security features. After endpoint protection, they say it has VDR capability, but I don't think so.

What do I think about the stability of the solution?

Acronis Cyber Protect Cloud has very good stability.

What do I think about the scalability of the solution?

I have more than 50 customers for Acronis Cyber Protect Cloud.

I rate the solution a nine out of ten for scalability.

How was the initial setup?

The solution's initial setup is average and neither very straightforward nor too complex. Anybody who watches the videos or documentation can manage to do it.

What about the implementation team?

For the cloud edition, you need to download an agent and create the policies, and it's good to go. If you do an on-premises solution, you need to download the software, run the installer on the server, create policies, and add the devices to do backup. One L2 technical engineer is needed for the solution's maintenance and deployment.

What was our ROI?

We have seen a return on investment with Acronis Cyber Protect Cloud. With the cloud version, you don't need to invest in a server and storage on-premises as it's all taken care of on the cloud. The solution is easy to manage, and you don't need a dedicated admin to manage the solution. Any IT L1 OR L2 engineer can manage the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced, where it is neither cheap nor expensive.

What other advice do I have?

In case of data loss or laptop theft with remote users traveling to different places, the data is protected with Acronis Cyber Protect Cloud. They can recover the data back to a new laptop.

With Acronis Cyber Protect Cloud, one single platform can do a backup. It has an antivirus feature as well. It can do backups for endpoints, servers, applications, and databases. Cloud-based applications like Microsoft 365 and Google Suite can be backed up using one single platform.

The solution's most useful disaster recovery capabilities are the files and folders backup and recovery and a complete laptop backup, called a bare-metal recovery. Acronis Cyber Protect Cloud is a very good backup solution. Acronis Cyber Protect Cloud can do a backup of endpoints and mailboxes in one solution.

With Acronis Cyber Protect Cloud, you have your data backed up and safely protected. The solution helps you to recover lost data, which is beneficial. Instead of going for multiple solutions, one single solution can be used for backup and recovery and antivirus. The solution also helps to back up the data of cloud-based applications.

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Acronis Cyber Protect Cloud
May 2024
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Pramod Kurian - PeerSpot reviewer
Chief Operating Officer at a tech services company with 51-200 employees
MSP
Top 10
Efficiently back up for midsize organisation
Pros and Cons
  • "The product has been very reliable from day one. The biggest advantage of the cloud is that you can scale up and down as you go along."
  • "There is more room for improvement in the training."

What is our primary use case?

Most of our use cases are midsize organizations. They use Acronis Backup Cloud as a secondary backup, with their primary backup on their office and secondary on the cloud.

What is most valuable?

The product has been very reliable from day one. The biggest advantage of the cloud is that you can scale up and down as you go along. 

Also, it's very secure, as Acronis continuously evaluates the security side. The kind of security features they bring in are really good. The interface is very easy to use.

What needs improvement?

Acronis comes out with many features and functions that most people don't use. They should provide more training so that people can leverage these options. 

Acronis keeps introducing new features that most people are not aware, or they are not encouraged, or they are not informed. So typically, what happens is that I install cloud backup, and my backups are going on. I don't try to innovate on that any further. But Acronis keeps bringing in features. They should educate the customers so that they can benefit from it. There is more room for improvement in the training. 

For how long have I used the solution?

I have been using Acronis Backup Cloud for five years. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. We are a reseller, so we have over thousand users. 

Which solution did I use previously and why did I switch?

Most competitors have similar solutions, but Acronis has an advantage in cybersecurity and protection. Other vendors focus more on backup and features around it. We compared Acronis with Veritas Alto SaaS Protection and Veeam. 

How was the initial setup?

The initial setup is very easy. We use the cloud provider provided by Acronis.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing a seven out of ten, where one is a high price, and ten is a low price. It's somewhere in the optimum range.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. There is still scope for improvement in the solution. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Enterprise Support Specialist at teamone technologies pvt ltd
Real User
Top 5
Provides instant recovery and ransomware protection
Pros and Cons
  • "Stability is a ten. No issues, no performance drops, and no crashes."
  • "The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily."

What is most valuable?

Instant recovery and ransomware protection are the strong points. The active protection feature is particularly impressive.

What needs improvement?

The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily.

In the future releases, it would be great to have system protection and vulnerability assessment as additional features.

For how long have I used the solution?

I have been using Acronis Backup Cloud for the past five years. We use the latest version.

We mostly use Backup Cloud for backing up our on-premises servers. If a customer requires cloud storage, then we suggest adding additional backups on cloud storage based on the required storage space. Acronis provides its own cloud storage. It's a public cloud.

What do I think about the stability of the solution?

Stability is a ten. No issues, no performance drops, and no crashes.

What do I think about the scalability of the solution?

I would rate it ten out of ten. There are around 10-20 customers who have Acronis Backup Solution. It only requires server load.

How are customer service and support?

When customers renew their support, they will get the necessary assistance. Support is always available. They are helpful and responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Veritas. The previous product was not very layman and required contacting a configuration repair person. Acronis, on the other hand, can be easily accessed and understood by any customer regarding backup policies. It also provides a better understanding of licensing, which was difficult with the previous product. Acronis is a more configurable product, and it offers a single console for managing all devices.

How was the initial setup?

It was really easy. The manageability and access are simple on a daily basis. The installation and implementation take around thirty minutes. However, to properly deploy and set it up, it may take two or more days. 

It doesn't require any maintenance. The data is automatically handled.

What about the implementation team?

It's done remotely.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is very high. If any customers submit the renewal during the renewal period, it should be covered by the renewals. It starts from the renewal and not from the recent fees applicable. If customers have issues with their organization and don't want to renew right now, but plan to renew after six months, they may have applicable reinstant charges. However, these reinstitution charges can be wiped off or paid off. There are additional costs attached to the standard license.

I would rate it a six, where one is expensive, and ten is cheap. 

What other advice do I have?

Overall, I would rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrators.
PeerSpot user
Mike Kokolakis - PeerSpot reviewer
Software Developer at ADMIN - Mike Kokolakis
Real User
Top 10
Has good performance but the technical support could be better
Pros and Cons
  • "The product is stable and has good performance. The product is scalable The solution is easy to set up."
  • "It could be a little more user-friendly. The technical support also should be improved."

What is our primary use case?

We use it for endpoint backup, mainly an application backup for Windows servers and workstations.

What is most valuable?

The product is stable and has good performance.

What needs improvement?

It could be a little more user-friendly. The technical support also should be improved.

For how long have I used the solution?

I have been using this solution for the past year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The product is scalable, with two users currently using the solution in our company. For maintenance, we have a developer and two engineers. .


How was the initial setup?

The solution is easy to set up. If you implement through EverCloud, the deployment is quick. You send a link to the client, install it locally, and gain complete access to client control. The deployment time depends on the complexity. A workstation setup can be quick, taking just three days for a full disk and engine backup. However, if you opt to store data in their Acronis Cloud, it can become quite expensive.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is expensive. There are competitive products in the market at cheaper rates. If you’re using Acronis on the cloud, it can be quite expensive. We renew the license on an annual basis.

What other advice do I have?

I recommend the solution. Overall, I rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technical Director at a tech services company with 11-50 employees
MSP
Good management, backup, and recovery features, with a single console to handle multiple backups
Pros and Cons
  • "The management, backup, and recovery features are all very good."
  • "The reporting could be improved. I would like to see some enhancements in that regard."

What is our primary use case?

We use this product to back up physical servers, virtual servers, PCs, and Office 365 files.

How has it helped my organization?

We are an IT company and backing up data is one of the services that we offer to our customers. This product enables us to use one management console to look after all of our customers' backups.

What is most valuable?

The management, backup, and recovery features are all very good.

What needs improvement?

The reporting could be improved. I would like to see some enhancements in that regard.

For how long have I used the solution?

Acronis Cyber Protect Cloud

What do I think about the stability of the solution?

Acronis is a stable solution and at the moment, it is very extensively used.

What do I think about the scalability of the solution?

This is a very scalable product.

For management purposes, we have perhaps five administrators who have access to it. We're probably managing more than 200 terabytes of data.

How are customer service and support?

The technical support is very good.

Which solution did I use previously and why did I switch?

Prior to Acronis, we used Commvault, Backup Exec, and Veeam.

We found Commvault too expensive, overly complex, and very hardware intensive. Quite often with Commvault, you had to have more servers to put the backups onto than you were actually backing up.

How was the initial setup?

The initial setup is straightforward.

In our situation, although it was straightforward, it was quite complex in that we had to get all of our customers onto the system. We deployed it over a year, but that was because we were migrating lots of backup systems into one product.

What about the implementation team?

We implemented this product ourselves.

Once it's up and running, one or two people can maintain it. It's not heavy in that regard.

What was our ROI?

We have seen a return on investment using this solution.

What's my experience with pricing, setup cost, and licensing?

Acronis offers a 30-day free trial of the product.

There are no additional costs beyond the standard licensing fees.

Which other solutions did I evaluate?

Before choosing Acronis, we looked at Arcserve, Datto, and StorageCraft.

What other advice do I have?

We're looking at adding the disaster recovery option to this solution.

My advice for anybody who is looking into implementing this product is to talk to Acronis and do a 30-day trial.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Evans Ikua - PeerSpot reviewer
Director/Founder at LANet Consulting Group
Reseller
Used for data backup, data protection, and ransomware protection
Pros and Cons
  • "Data protection and ransomware protection are the most valuable features of the solution."
  • "The solution's provisioning of packages and how they are charged could be improved."

What is our primary use case?

The solution is used for backup and data protection. It allows customers to back up their data on their Acronis Cloud. They can also do local backups, which can then be replicated on the cloud server.

What is most valuable?

Data protection and ransomware protection are the most valuable features of the solution.

What needs improvement?

The solution's provisioning of packages and how they are charged could be improved.

For how long have I used the solution?

I have been using Acronis Cyber Protect Cloud for two years.

What do I think about the stability of the solution?

I rate Acronis Cyber Protect Cloud an eight out of ten for stability.

What do I think about the scalability of the solution?

Our clients for Acronis Cyber Protect Cloud are usually small and medium-sized businesses.

I rate the solution a nine out of ten for scalability.

How are customer service and support?

The solution's technical support team causes a bit of delay in resolving issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

What about the implementation team?

The solution’s deployment took a few days.

What was our ROI?

We have seen a return on investment with Acronis Cyber Protect Cloud. The solution gives peace of mind through the level of protection it provides for our data.

What's my experience with pricing, setup cost, and licensing?

Acronis Cyber Protect Cloud is an expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

The solution's integrated cyber security feature is very, very good. It is fairly easy to use, but the provisioning can be difficult when we are trying to provision for the clients. I would recommend the solution to other users.

Acronis Cyber Protect Cloud provides good data protection and security from threats like ransomware. Acronis Cyber Protect Cloud is a very effective solution for disaster recovery when you lose your data.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Sales Attendant at Zoffec Infotech
Real User
Top 5Leaderboard
Has good anti-ransomware features
Pros and Cons
  • "The product is a good anti-ransomware solution."

    What is most valuable?

    The product is a good anti-ransomware solution. 

    For how long have I used the solution?

    I have been working with the solution since last year. 

    What do I think about the stability of the solution?

    I would rate Acronis Cyber Protect Cloud's stability around eight to nine out of ten. 

    What do I think about the scalability of the solution?

    The product offers native cloud services and is scalable. 

    How are customer service and support?

    The product's support is good. 

    What's my experience with pricing, setup cost, and licensing?

    I recommend the tool's monthly licensing model. 

    What other advice do I have?

    I would rate Acronis Cyber Protect Cloud a nine out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Download our free Acronis Cyber Protect Cloud Report and get advice and tips from experienced pros sharing their opinions.