Auvik Network Management (ANM) Reviews

We use it for monitoring our entire network. We head off a lot of problems with some early alerting on either storage or high utilization, thus we can get in front of problems before anybody notices. We have the solution tied into our help desk system so the alerts open up help desk tickets, then the guys look at it from there. We use it for troubleshooting devices that are not reachable. We also use it for backing up our firewalls and logging into all of our network equipment.

It has cut down on some of our major issues. We are very reliant on our printers, printing title documents, etc. The early alerting on those printers, i.e., when they are having a problem, has been enormous. For example, if somebody has a closing going on, we can avoid them having issues with printers.

The solution helps us put out fires before people or end users even know there is a problem.

The solution automatically updates network topology. The network topology has been great, not only just for troubleshooting things, but also for training. I can show newer or not-so-experienced guys what a network looks like from the top down. Also, we have used the network diagrams for our audits, where we just kind of print it out and hand it to them. It satisfies all of those requirements.

The automation of network mapping enables junior network specialists to resolve issues directly, freeing up senior-level team members to perform higher-value tasks. We have our map up on a board in the office.

The alerting is the most important feature. 

Once it is set up, it is very easy to use.

Its network discovery capabilities are awesome.

TrafficInsights has given us better visibility. In the past, the TrafficInsights feature has helped show us where our system is experiencing performance issues. We have had high firewall utilization reported, and it appeared as, "These are the traffic insights that you are asking about." We had some high firewall usage issues. We were able to take it down to a single device that was copying files that it shouldn't have been at the time. We were able to find that using the TrafficInsight dashboard.

A room for improvement would be integration with our help desk system.

At my company, we have been using Auvik for a year. Personally, I have been using it for three years.

Stability has been great.

The maintenance requirement is just adding new devices and occasionally configuring a new appliance that it doesn't recognize, such as giving it a name. There is a lot less maintenance with this solution compared to other solutions that I have used.

Its scalability is good. There are no issues with it. We have Auvik loaded on everything.

There are four of us who work with it. I pretty much handle the maintenance of the solution. They tell me what needs to be done, then we kind of do it together. They are mostly just in Auvik looking at the alerts, etc.

The technical support has been fantastic. We used them a lot in the beginning. Recently, we have not used them as much. We use them now for adding a new site, which was a billing question. The technical support has been able to quickly answer everything that we have sent to them.

It was a straight-up replacement for PRTG. We switched to Auvik for the ability to do the network mapping as well as the ease of using the network mapping. Switching solutions didn't save us money on licensing, though. 

The initial setup was straightforward.

It took three months from the beginning to have it running the way it is right now.

The setup time for this solution is similar to other solutions that I have used or evaluated.

It took some assistance from Auvik's support desk, but it was easy to set up.

Auvik has decreased our mean time to resolution for the issues that it alerts us on.

Auvik provides automated, out-of-the-box device configuration backups. We didn't have to do anything. It was all out-of-the-box. The automation of the backups saves us an hour a device. We were backing up once a month previously, and that took about half an hour to an hour per device. We have about 30 devices. So, it has saved us approximately 15 hours a month because we don't have to do this manually anymore. It is saving us about $18,000 to $20,000 a year.

Easily, within the first few months, you will start getting your money back. It has saved us a lot more than it cost us.

The pricing is in line with everybody else, but you get so much more. 

Auvik is billed by network device. They bill our firewalls and networks. However, there are devices that are not subject to billing in our environment, such as PCs, phones, and printers.

We did look at other solutions. We looked at PRTG's newer solution and HPE's native solution. We went with Auvik because of the network mapping and its ease of use. I also have experience using it from a previous job.

When you are stuck, I would recommend using Auvik support or their professional services, which are very good. It makes life so much easier.

Auvik TrafficInsights shows us network bandwidth usage without the need for expensive, in-line traffic decryption, but this is not critical for us.

In the network monitoring world, the solution is 10 out of 10. It is the best.

Our company develops its own software solutions and prioritizes user safety, particularly in Europe, where we focus on compliance and education regarding student protection online. This includes content like radicalization, drug exposure, and self-harm. To ensure our own SaaS-based service, offered in both Europe and the US, functions optimally, we utilize Auvik for infrastructure monitoring.

A major challenge has been keeping our on-call teams engaged. Previously, our lack of automation meant that someone had to wake up in the middle of the night to check tickets and logs, ensuring everything was running smoothly. However, Auvik's automation and reporting features have transformed our process. Now, we only get woken up proactively when something actually goes wrong, thanks to Auvik leveraging other tools in conjunction with its own functionalities. This has significantly improved our on-call experience.

Our network management solution, Auvik, is deployed across a hybrid cloud environment. We utilize a mix of cloud providers, including AWS in the UK and Canada, DigitalOcean in the UK, Amsterdam, Germany, France, India, Singapore, San Francisco, Virginia, and Toronto, and four of our own data centers located in the UK, North America, and Amsterdam.

Real-time network visibility was a key factor in choosing Auvik, made possible by its helpful network mapping. While we previously relied on other, more cumbersome software, Auvik's ease of use is a game-changer. Onboarding new employees takes just 20 minutes thanks to the intuitive interface. In contrast, our prior system required countless documents for even basic tasks like adding or removing a host or checking resource utilization. Thankfully, Auvik's intuitive design streamlines these processes.

Since implementing Auvik in April, we've only had one incident, which Auvik fortunately caught in real-time. We received notification within 40 seconds of the event, allowing us to swiftly address it. As the COO responsible for service delivery, I'm impressed. Previously, such issues might have gone unnoticed until the morning. Thankfully, with Auvik, we were up and running within five minutes, and full resolution followed shortly after. In essence, Auvik helped us reduce a potential outage from several hours to a mere 20 minutes.

We anticipated the benefits of Auvik upon deployment, and these expectations were confirmed two weeks later when we encountered an incident that was swiftly addressed.

Auvik has helped reduce our mean time to resolution from a few hours to a few minutes.

Auvik streamlines our network management by automating tasks like agent deployment and configuration. With SNMP enabled on new servers, Auvik automatically discovers them and adds them to the correct network map, saving us significant time compared to manual setup and troubleshooting.

The time savings are resulting in more time being dedicated to other tasks.

The way Auvik allows us to manage our infrastructure provides a top-level view of everything, solving several past issues. This includes streamlining on-call duties and maintaining an accurate asset inventory. Our deployment consists of one main site with 46 smaller sites, each running various cloud and production services. These can be managed individually, or we can leverage the top-level view for overall control, saving us time and money in the long run using Auvik.

While Auvik excels at out-of-the-box SNMP monitoring, a major selling point, maintaining services over time often requires custom development to ensure they function and transmit data properly. Ideally, Auvik could integrate the results from these custom applications and scripts directly, streamlining the monitoring process.

Auvik delivers on its core functionalities as advertised, with a smooth deployment and execution process. While the asset management features are helpful for basic network inventory, increased customization for data presentation would be beneficial. This could include integrating custom application results or incorporating data from our own monitoring scripts. It's important to remember that asset management isn't a core function of Auvik, but rather a bonus feature. While additional customization would be a welcome improvement, it's not a core expectation of the software.

I have been using Auvik Network Management for two months.

Auvik Network Management has been stable with no hiccups.

Auvik is handling our network workload well and shows no signs of scalability issues. Of course, we'll need to monitor performance as we grow and add more hardware, but for now, things are running smoothly.

My experience with their customer success team has been fantastic. They've even included technical support for review purposes during our calls.

Positive

We previously relied on a number of custom monitoring tools, including Nagios for system uptime and network capacity, and MRTG for generating graphs. These have all been replaced by Auvik, which provides these functionalities out of the box. We've also done away with internal alert triggers and manual asset lists, and now rely solely on Auvik in conjunction with PagerDuty for notifications and asset management, respectively. This has eliminated the need for maintaining separate spreadsheets and manual processes.

While Nagios is powerful, it demands significant effort and customization. In contrast, Auvik provides essential, out-of-the-box monitoring tools necessary to maintain network uptime. This ease of use allowed us to deploy it across 46 sites in under two hours.

The Auvik deployment started during the trial phase with a collector installed on a few test networks. After successful evaluation, transitioning to full production involved a simple firewall rule change and a one-page document outlining the rollout process, including a maintenance window and proper site naming. Since launch, the team has been fine-tuning the pre-configured alerts to minimize noise and ensure they only trigger when necessary.

One resource was required for the deployment.

Our team handled the deployment process ourselves, and Auvik's customer success team provided us with direct feedback throughout the process.

While traditional ROI might not apply since I don't resell Auvik, the return we're seeing is in engineer productivity. Auvik automates monitoring tasks, freeing them up for other projects. It's still early – only a month and a half – but so far it's been fantastic. We're tracking how much time is saved, and if this trend continues, Auvik will be a major success for our team.

Among the products considered, Auvik stood out for its competitive pricing. While Datadog was considerably more expensive, Auvik offered features and pricing similar to NetData. The Auvik team's customer success and account management teams impressed us with their ability to secure discounts and other incentives, making the deal even more attractive.

Our monitoring covers a large number of devices, well over 150 in total. While our billing reflects around 40 devices, most of these are Linux servers which are included in our monitoring package. This includes virtual machines where the servers reside, and we receive alerts for any issues like disk space, CPU usage, memory problems, or backup failures.

In our evaluation of several monitoring options, we considered Datadog for application monitoring, the new version of Nagios, and NetData for network monitoring. We also explored a few other possibilities. Ultimately, Datadog, Auvik, and NetData emerged as the frontrunners, undergoing extensive testing and trials to determine if they met our requirements.

While ease of deployment was a key factor in choosing Auvik, it wasn't the only one. As a Canadian company, Auvik did hold a certain patriotic appeal, but ultimately, it came down to features and price. Datadog and NetData were significantly more expensive for a production environment. We ruled out Nagios because migrating our existing setup wasn't feasible, meaning a complete rebuild. Thankfully, Auvik's deployment took less than two hours.

I would rate Auvik Network Management ten out of ten.

Auvik has been a key tool for simplifying our platform monitoring. Its intuitive user interface allows for easy navigation between instances, minimizing training time for junior staff. We've reduced onboarding sessions from multiple sessions to just a half hour, making it significantly easier for our new technicians to get up to speed.

One of the key reasons we chose Auvik was because of its minimal maintenance requirements, which is perfect for our small team. Since it's cloud-hosted, the collectors automatically upgrade themselves, so we don't need to worry about keeping up with updates or ensuring we're on the latest version – that's all handled by Auvik.

In my experience, Auvik stands out for its ease of use, especially during the trial period. Setting up trials in custom environments can be difficult, but Auvik's worked flawlessly. Their support was readily available, and their pricing was competitive with good value. Overall, it's a top choice for managing IT infrastructure.

Our network monitoring solution for our clients' sites is Auvik Network Management. With over 60 sites under our care, Auvik helps us efficiently monitor their network uptime and performance. It utilizes data collection, remote tunneling, and device management functionalities to provide us with a comprehensive view of each network's health.

The interface is reasonable and for the most part, operates as we need.

The network map dashboard offers a near real-time view of our network activity. While targeting specific devices for monitoring can be straightforward once set up, initial configuration may require some effort to fine-tune for optimal results. We are able to see 85 percent visibility into our network.

The benefits of Auvik became apparent within the first three months. It provided us with the network visibility we craved. We could now easily see the entire configuration of an environment, allowing us to quickly assess and understand what we were managing. Onboarding a new client became a breeze. Auvik granted us a complete view of their network, including VLANs. The collector itself was also easy to install.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

Auvik's GUI is user-friendly and well-designed. While there's room for improvement in some aspects of device targeting, overall I find it to be a positive experience. The device management features, particularly credential management and network discovery, are especially valuable. These functionalities streamline the process of identifying and managing all the devices on our network.

I'd like to see an improvement in how we target individual devices. Currently, we can only target a single device by including it within a large SaaS 32 subnet, which is inefficient. Ideally, we should be able to target specific devices directly. This would allow us to include relevant networks and label them accurately, something that's not possible with the current method.

I have been using Auvik Network Management for two years.

We have only encountered one unscheduled outage with Auvik where their website was done.

I would rate the scalability of Auvik Network Management seven out of ten.

The technical support team is responsive and aims to answer inquiries quickly. However, there may be occasions where they encounter issues that require further investigation. In these instances, we have to escalate for a solution.

Neutral

We switched to Auvik because our previous monitoring software, LogicMonitor, was too expensive for our needs.

The initial deployment was straightforward. Five people were involved in the deployment and it took three weeks to complete.

The implementation was completed in-house.

Auvik's pricing model is good.

Our wireless controllers are monitored by Auvik free of charge.

I would rate Auvik Network Management seven out of ten.

Once integrated with our existing system, Auvik requires minimal ongoing maintenance.

Once you've configured the connectors on the site, be mindful during the connector installation process. Make sure your website URLs are accurate. On the technical side, most data transfers from the beta multi-site can be handled automatically. So, if you encounter any errors during installation, they can likely be resolved easily.

We use this solution to monitor our network devices and servers, get alerts if devices go down, and get alerts when they come back up, which is important. Auvik alerts us about abnormal network traffic and certain ports on certain network devices or high utilization and high bandwidth. We're going to use it to monitor our virtual servers and virtual systems that of which our servers run. It gives us good visibility into our network.

We're a resort and have about 800 employees. It is a single network with multiple VLANs. It is relatively straightforward, but we have a lot of remote buildings connected by fiber lengths. Therefore, it's spread out over about 1600 acres of property.

Auvik bridges a lot of gaps for us. We have several remote locations on our campus, and there are network devices that are spread out. They're not manned all the time, so if a tree falls down on a data line or if the power goes out, for instance, a lot of times we wouldn't really know about it until people come on the property or go to that location and let us know. Auvik lets us be more proactive by telling us exactly when something goes down, and we can respond to it as soon as possible rather than waiting for service disruption for a user.

It also bridges the gap as far as backing up our systems and backing up the network switches, which, before Auvik, was a manual process. Now, we don't even have to do it; Auvik does it automatically.

I like the fact that it's easy to set up and learn our network. I've used some other systems where it takes a lot of time and effort to manage the monitoring system, so you get what you put into it. The nice thing about Auvik is that you put the credentials in, put the agent on the network, and it just does its thing. It sets up alerts that you would most likely turn on anyway without even having to do it. If you add another new device to the network, it detects it and sets alerts up for that device. With the other systems that I've used, I had to manually add those devices in and manually set the alerts for new devices. I like that it's an almost set-it-and-forget-it sort of system.

The other feature I really like is the network switch backup. It backs up the configurations of all our devices. We can go back and look at the history of the configurations as well. It's a feature that the other systems I used didn't even have.

There is one portal to access everything that Auvik does, that is, it provides a single integrated platform. I don't have to access it through any other panes of glass. It's important because when the Auvik device is in your network, it uploads all the data to its cloud. That's nice because you can access that portal from anywhere. You can access it from a phone, tablet, or PC.

We previously used multiple applications for managing our networks. It wasn't an all-in-one system, and we'd have to manually do a lot of the tasks that Auvik can do.

It's very easy to use the monitoring and management functions. It's automated and keeps itself up-to-date. If you want to monitor traffic or monitor a specific device on your network, it will already be up-to-date. You just click on it and view it.

The network visualization is very intuitive. It's easy to use and navigate, and if you have any questions, the technical support staff and account manager can answer any questions you might have. I didn't really have to read any manuals or receive any training on Auvik. It's easy to install, configure, and get going.

Auvik helped to reduce repetitive low-priority tasks through automation. It automates the network switch backups, which would take four or five hours a month to do before. It also eliminates the need to tune our monitoring system because it does it itself, which is very nice.

Our IT team is more available for higher-priority tasks, end-user issues, and training because we're spending less time doing menial tasks.

Auvik helps to keep device inventories up-to-date. We have other inventory systems as well, but we can use Auvik to keep track of workstations, servers, printers, and other devices on our network. It even keeps track of printer toner and paper, which saves time.

We have seen a reduction in our meantime to resolution. Auvik helps us to be more proactive and lets us respond to issues faster.

If the out-of-the-box price was about 30% lower, I think it would have allowed us to purchase it sooner. It definitely costs more than some of the competitors that are out there. It's also better, so I understand why it's a little bit more expensive.

I've been using Auvik for less than a month.

Auvik is stable. I haven't had any issues yet with either the collector or the cloud.

We used WhatsUp Gold previously and switched to Auvik because it is easier to use, is more robust, and has better features. It's a more mature, better product.

Auvik is cloud-based but has an on-premises component to it, which feeds the data to its cloud. The good thing about that is that I don't have to do any updates or upgrades to the software. Auvik takes care of that for us. They will update the collector that is on-premises as well as their cloud systems. With the previous on-premises systems that we used, we had to manually upgrade them periodically ourselves. Auvik eliminates that.

The initial setup was straightforward; it was one of the easiest systems to deploy. I implemented it out-of-the-box, and it literally took me about 20 minutes or less to get it going. I downloaded the virtual server, installed it on my virtual system, booted it up, gave it an IP address, let some firewall rules through, and signed up with an account on the Auvik website. At that point, it was talking and running.

The somewhat harder part is adding all the credentials that you need for it to talk to the different systems. Auvik gives you usable, good data within 20 minutes.

After the collector was implemented and once the credentials have been added in for the network devices, within 20 to 30 minutes the network map started to populate. It's amazing how it updates the map pretty much right away.

If I were to compare the time and cost it took to set up and maintain Auvik versus that of the solution we used previously, the cost is higher by 50%. However, the installation was quite a bit faster. It took probably 20% of the time it took me to install and configure the other system, and the maintenance, if any, is definitely less with Auvik.

Maintenance-wise, we make sure that we update credentials if we change passwords and tune alerts a bit to make sure that we're not getting bombarded with emails that we don't really care about. Auvik is straightforward and finds everything on our network for us and keeps us posted.

I worked with my salesperson who knows the system really well, which is very rare in the IT space. I had a few questions, and he worked with me on some configurations. He was able to get me a quote and configure my system.

If you are comparing network monitoring solutions but are concerned about pricing, my advice would be to look at the big picture. You may spend less money on a solution, but you're going to spend more time configuring it and keeping it running properly. You may have to manually do some tasks that aren't featured on the cheaper version of the system. Overall, you'll probably end up spending the same amount of money with labor savings.

Auvik is straightforward. I recommend looking at the time it's going to save you, and take that into consideration when purchasing it or looking at the price. Overall, Auvik does more than a lot of solutions, so it's definitely a good time saver. I would definitely recommend it and rate it at nine on a scale from one to ten.

We're a managed services provider that caters primarily to movie theater clients. Most of our Auvik collectors are deployed at active movie theaters and point-of-sale environments.

We use Auvik to get alerts on network activity and server resource utilization. We monitor firewalls, interfaces, traffic bandwidth utilization, and VPN usage. Auvik alerts us when a VPN or other device goes down. We monitor aspects like port utilization and which switches are being used for what or how much traffic goes across ports.

We don't automate anything through Auvik. We have other tools we use for automating tasks on our systems. We're utilizing Auvik specifically for visibility into the networks and SNMP-assisted log alerts and functions like that. When those are triggered, other tools outside Auvik run the daily automation routines.

It provides a single integrated platform for monitoring, but we use some other RMM tools to log into our servers and things like that. Those have some monitoring built into them, so we get duplicate alerts along with those. If a hard drive on a server fills up, I'll get an alert from Auvik and our RMM solution. But there's no other platform offering more monitoring or alerts that Auvik's not giving us. Auvik gives us more than what all of our other platforms give us, and it's all in one spot.

Auvik helps us be proactive versus reactive. We stay ahead of the curve by getting alerts and knowing that a problem could potentially occur. The ability to resolve potential issues before they become a problem is a massive benefit for us.

The visualization is excellent, and our customers will speak to that too. We often export the map it creates and hands it off to customers, so we don't spend lots of time manually creating these things in Visio or Lucidchart. We don't have to use any of those kinds of tools anymore.

I might have had trouble with the visualization if I hadn't had all those sessions with them to walk us through all the technical points of it. There's a lot of information, so it's like trying to drink from a fire hose. They handed all that information about filtering and using the solution in those technical calls. I think they know that you'll get hooked and become a long-term customer once you get familiar with it and understand how intuitive it is.

The visibility into remote networks has been immense. It's quite a big project to swap out some network switches for a new customer. We weren't familiar with the current network. We deployed Auvik on the web and scanned the switch ports to understand what was on the other end of each switch. It helped us replace those switches and plug everything into their new destinations on the correct VLANs. It's a huge deal for us.

We have it set up so that various alerts go to different teams. If an alert comes in for hard drive corruption on a desktop, that will automatically go to the manager of the help desk team instead of the server infrastructure team. That works pretty well. 

Auvik keeps our device inventories updated, saving us time because we know what is deployed and what has been decommissioned. It's also helpful from a billing perspective. It was a manual process of exporting reports from our RMM solution to do billing per device. We can do it all through Auvik because we can see what is active and what isn't.

We're a pretty small shop, so Auvik has helped us a ton. I would spend two to three hours a day manually doing this if we had to put it down to an actual number. With Auvik, it takes no more than 30 minutes of just browsing through alerts in one spot, creating tickets, assigning them to our resources, and taking care of things that need to be done.

Auvik is easy to use. It took some time to set it up, and they were pretty good to us. They offered us around six sessions with a technician to help us set up the monitors we wanted. After we were trained properly, I had no issues using it.

It has been crucial for us to have all these monitoring capabilities in one place. That's why we've been willing to shell out the monthly expense. It's helped us tremendously.

Configuring alerts is pretty tedious. It would be nice if they had a wizard who walked you through instead of having everything turned on or off from the start. 

For example, it could have some radio buttons and ask you, "When this kind of alert happens, where would you like the alert to go?" Is it push alerts to a cell phone or an email address? Is it simply alerting? I think an initial onboarding wizard would help you to build out Auvik and get more out of it from the front end.

We first used Auvik when it came out or when ConnectWise started pushing them. That was in 2019. We used it for about a year. I don't remember why we stopped using the product, but we picked it up again eight months ago and have been using it consistently since.

We've been with Auvik for eight months, and we've had a few alerts that Auvik collectors are not communicating with the solution. We had three of those in an eight-month period, and they were fixed within an hour. I'm pretty sure some of those came in overnight while they were doing maintenance. The uptime has been reasonable. 

It's pretty easy to scale up Auvik. We cater to movie theaters, so many of our sites are cookie-cutter from our end when we set them up. It would be nice to have the ability to copy a site and apply the template to another site. 

This may be a solution that they offer, but I don't know. We've never been able to do that before. In terms of deploying the collectors, the scalability is fine. After that, you need to go in and approve all the networks you want to scan. That takes at least an hour.

I rate Auvik support nine out of 10. I needed some help setting up an alert to monitor the VPN. I needed to get an alert if a specific VPN tunnel went down. I had no issues with that. They sent me a quick knowledge base article on how to configure the alert.

Positive

Previously, we used some open-source solutions called Observium and Libre. They're both SNMP and sys log monitoring tools hosted internally. We had to maintain the servers and do the updates. A lot of time went into that, and it would break frequently. When it broke down, we'd lose a lot of data and dedicate significant resources to maintaining the solution. That's the main reason we switched back to Auvik. Once we got into Auvik, we realized we got so much more data through it.

Auvik's cloud platform was a critical reason why we switched. When you're hosting an on-prem solution, you need the resources to maintain it. You have to apply patches to the software and maintain the infrastructure it's running on. In terms of capabilities, Auvik is like a hybrid solution. The platform is on the cloud, but you have an on-prem collector agent running these scans. There aren't any gaps in the data that it can obtain, and it's much easier not to have to maintain the infrastructure.

The deployment was straightforward. You create a site on the web portal, and it gives you an installer. You download the collector onto the device you want to monitor, and it starts collecting data. After deploying the collector, the network map takes 15 to 30 minutes.

We have Auvik deployed to around 25 sites, and our networks are heavily segmented. We have to create extensive rules on our end, which isn't necessarily an Auvik thing. We want one device to see everything on every network segment and VLAN. You have to have a rule specified for that. It took an hour at each location to get Auvik fully deployed. We started with those technical calls to understand the controls needed in the firewalls. Now we have a template that we use to deploy.

Configuring the alerts took four to six hours worth of technical calls. A lot of those were global. Those alerts could trickle down through each customer site as we had them set up. Our previous solution probably took the same amount of time to onboard a new site. At the end of the day, we have no internal resources dedicated to maintaining the infrastructure whatsoever. It runs and collects the data. We just log in and review it from there. It saves us at least two to three hours per week in the long run. It doesn't require any maintenance after deployment. 

In our experience, you get what you pay for. Everything is priced based on its actual value. I think Auvik is on the pricey side, but it has been worth it for us. It depends on how much you will use this and the level of visibility you need into the networks you're monitoring. Some managed services providers don't do much monitoring, while others monitor extensively, so it depends on how much it means to you. If you go with a low-end solution, you'll miss out on quite a few capabilities. On the higher end, you need to justify that cost.

I understand the pricing model with it, but I don't know the details about how much we pay monthly. I am not usually the one that handles it within our organization.

We did not look at any other solutions this time around. Initially, we were a ConnectWise customer, so we got a free trial to test it out. After we left, we decided to come back because it was a project where we needed visibility into a customer site. I knew Auvik provided that capability, and we did it. Once the owner of our company was able to get in and poke around through that, he was like, "Oh wow." So, he decided to sign back up for it.

I rate Auvik nine out of 10. To implement Auvik, you must understand what you're trying to monitor. If you don't know where you're trying to go, it's much harder to pave the road. You must understand how to allow that monitoring within your infrastructure before trying to get it. 

We ran into a problem when we were deploying the collector and were only getting limited amounts of data because particular ports are closed on the firewall. We weren't getting alerts within Auvik saying something wasn't happening because it was blocked. It just wasn't working, so we had to figure out the hard way to create rules in our firewalls to allow the collector to get its data.

The primary use case is for monitoring networks, traffic, etc. 

The solution provides us with alerts if anything goes down. We have an RMM tool, but if an entire site goes down, then the monitor we use for RMM will also be down and unable to inform us that it can't reach other devices. With Auvik in the cloud, we still get alerted if something goes down, such as a firewall or core switch. We received alerts through Auvik that we didn't get from our RMM tool, allowing us to get ahead of issues with our clients.

The product affects our IT team's availability; it frees up their time by helping them troubleshoot quicker and making them available for other tasks. 

We have seen a reduction in the mean time to resolution (MTTR). Auvik currently plays a small role in that, but once we leverage it more, we expect it will have an even more significant impact. It's more our overall tool stack that helps lower our MTTR.   

The mapping is excellent as it allows us to see where elements connect and got us out of a few binds. I accidentally wiped the configuration of three Meraki 48-Port Switches, and we could see each of the VLANs and their configurations using the solution. We utilized Auvik to see how individual ports were configured, which allowed us to get back up with much less effort than if we hadn't had Auvik.

Auvik provides a single integrated platform, which we integrated with ConnectWise for reporting. As far as viewing from within Auvik, it's a single pane of glass, and that's pretty significant for us, especially for scaling. 

Auvik is excellent for helping us visualize network mapping, especially as we can filter by network devices. We can easily see where all switches interconnect, which isn't as important in smaller environments, but we have a few environments with upwards of 15 switches. It's essential to visualize if one switch goes down, whether it will take down the entire network or if it is safe to take it down for maintenance. We know exactly what will go offline and how important that would be to us. Auvik allows us to hover over specific ports to see if they are connected, which is especially useful if we have to go on-site for troubleshooting. The overall intuitiveness of the network visualization is good, though there could be improvements; SNMP is only on some devices, which can limit our ability to get information from those devices.  

More capabilities in terms of default OIDs, so we can leverage more of the information from SNMP would be good to see. It's been a while since I messed with the OIDs, but the last time I was trying to get additional information from printers, such as the model number. I was able to find that information, but it took a good amount of research to figure out how. I want to see more default capability regarding what information gets spit out from SNMP.

I've been using the solution for five years. 

The solution has always been stable, in my experience.

Auvik is scalable; I never had an issue scaling it. It's ideal in this respect, especially for an MSP.

I've contacted technical support on several occasions, and they are great; they responded quickly and effectively.

Positive

At a previous company I worked at, we used ConnectWise Automate, which wasn't a great solution. It was a hope and a prayer that we got the monitoring portion correct and used whatever we could find, not anything centralized.

The first deployment was relatively straightforward, and the fine-tuning took more learning and familiarity with the tool. The deployment at the company I'm currently with was much smoother as I was more familiar with the product, and it was relatively seamless.

I carried out the initial setup by myself for the most part, and the solution requires minimal maintenance. We go in occasionally to see if there are new devices SNMP has been found on, find out which devices and get them added.

I'm unfamiliar with other network monitoring applications, as I've been using Auvik for so long, but it is one of the more expensive solutions. However, we have used the product to troubleshoot different issues. For example, one of our clients had an issue where their phones were constantly going down, and nobody could figure out the problem. We put Auvik on the network and found a loop in their switches, so it simplifies our lives, increases resolution speed, and makes us look like competent technicians.  

I rate Auvik eight out of ten. 

My advice to others is if you want to know all the details and all the ins and outs of your network, Auvik is the tool for you. It makes visibility easy and shows how everything is interconnected.

Regarding the solution reducing repetitive, low-priority tasks through automation, we're getting there. We don't currently use much automation on the Auvik side, more on the RMM side.  

The solution affected our IT team's global visibility into our remote and distributed networks, and they've been able to use this for troubleshooting. This visibility is more important than our IT team currently appreciates because they need to be more familiar with all the solution's capabilities to leverage it fully. As the tool isn't used to its full potential, its visibility is not as vital as it could or should be. 

Regarding Auvik helping delegate low-level tasks to junior staff, it helps somewhat, but it's another area where we need to utilize the solution's full capability. One other technician and I deal with the alert tickets, and we sometimes send them to our service desk, but we mainly deal with tickets ourselves. We could delegate more, but at the same time, dealing with the tickets ourselves helps prevent issues from growing larger. 

The solution helps us keep device inventories up to date to an extent. We use a combination of Auvik and N-central, our RMM tool. Auvik can get some information that N-central cannot, such as important information from Meraki devices, including serial numbers. The tool can push this information to our PSA, but it also has limitations. Our RMM tool tends to be better for pulling data from desktops and laptops, but in terms of network devices and equipment, Auvik is more effective for inventory purposes. This is another area where we need to leverage the solution more, including focusing on high-value tasks and delegating low-level tasks to junior staff. 

Auvik keeping device inventories up to date helped save us time for network devices but less for workstations and servers. It has helped us out when trying to find out where a device is, as we can utilize the solution's inventory. 

We install the product on all of our customer's endpoints. As an IT services consultant and provider, we depend on it to help us monitor the SaaS applications in use in customer environments. This includes monitoring for shadow IT, but equally important is being able to monitor license usage of approved apps and report that usage back to our customers.

Our customers' environments range from a handful of users to hundreds. Most of them are heavy SaaS users, and most work in at least hybrid environments, if not completely remote. Many of our customers are highly regulated or work with highly regulated customers themselves. All of them have intellectual property they're concerned about safeguarding, as well as customer information. 

This solution is one of a set of tools we use to control and protect these environments. It's one of the most important. Knowing about and stopping data from being stored or otherwise transmitted to unapproved SaaS applications is a primary concern for our customers, as it can cause regulatory violations or data loss and exposure - of both their customers' data and their own IP. It works quickly and proactively, allowing us to prevent these problems.

The product provides important insights into application usage for our customers and for us. Many of our customers are in highly regulated industries, and all of them have concerns about security. Our customers are also concerned about the proliferation of subscriptions they are signed up for. The solution allows us to monitor all of these things. We can provide reporting for audits and as part of our monthly reviews. We can detect and respond quickly to people using unapproved applications. 

We find that it is incredibly easy to install. Early in our use of the product, we worked with the development team and were able to work out a simple process for us to remotely install the tool through our RMM. Doing so is now a routine and fast part of our onboarding process. Management is zero effort on our part.

Overall, the solution gives our customers significant piece of mind, helps them save money, and removes a complication from their business. For us, it's a breeze to use and very dependable.

Reporting is critical for us and our customers. Many need to present documentation of their efforts to protect their data and their IT environment during audits. We can periodically generate reports from the product and store these in a convenient location. These are then at hand during audits, so our customers don't have to scramble to prepare.

Shadow IT monitoring is huge for us since so many of our customers are highly regulated. Being able to quickly detect and respond to Shadow IT usage is incredibly valuable for stopping potential regulatory violations.

Integrating some LLM/AI capabilities into the product that would enable us to use natural language to query the tool and get sensible answers back would be great. Being able to integrate that with Slack or Teams would be even better.

We are always looking for ways to shave time from operations tasks. Even without LLM/AI, being able to integrate some degree of real-time query from a tool like Slack would be very useful. That would eliminate some of the need for us to check the portal and various customer tenants to get the information we need.

We've used the solution almost since it was first developed. It's been part of our toolbox for several years.

We've never run into any issues. The software works and doesn't interfere.

The product is very scalable. We deploy it to thousands of endpoints.

The solution always provides strong customer support.

Positive

We didn't use a different solution previously. We adopted the product early in development, and there weren't many competing products available. Since then, competitors have come out, yet we've stayed with this solution not only due to what it does but due to the quality of the team and company (Auvik).

The initial setup is very straightforward. We've completely automated the installation. The Auvik team is great at helping with this.

There's significant ROI to our customers, both in avoiding the downsides of Shadow IT and in managing their SaaS licensing. Our ROI comes in that we are adding value to our customers' IT and security operations while not incurring significant costs or time to do so.

We feel that the solution is incredibly affordable and fits well into our portfolio of tools. Setup is very easy and has been easy for us to automate. 

There wasn't much else available at the time we started using a solution of this nature. We have looked at other solutions since. However, we prefer to stay with Auvik.

Shadow IT monitoring and SaaS license management used to be uncommon thing. In just a few years, it's become table stakes. Any company not doing this is missing an important part of what IT needs to perform to secure the enterprise and manage costs. This solution provides an easy-to-use and affordable way to do this. I recommend it very highly.

I am the network administrator for our company, and we use Aruba Central but we're looking into Auvik to see what else we can do with it. We're seeing quite a bit of difference.

We have been using multiple applications for managing our networks. Switching to Auvik has been amazing. It has been impressive. Without Auvik, I go through five different applications every morning, clicking through everything. It's very irritating. I have Auvik open in front of me right now and it's simple.

It definitely reduces repetitive tasks with its automation. One of the biggest things is the mapping records widget. With our current system, I have to do the mapping. If we replace an item or we change an IP address, I have to go back through everything and change what I've done. I go through the five applications in the morning to figure out my APs, my Cisco equipment, my Aruba equipment, my Blancco Management, et cetera. Auvik saves a lot of time and a lot of repetitive work.

I can go into it and get a configuration file. With some of our other solutions, because not all of our switches are Aruba, I then have to go to the switches to pull the configuration files. With Auvik I see all of them here. It doesn't matter what brand it is. It saves me a lot of time.

The automation Auvik provides has allowed us to see areas that we need to fix, which, of course, is very important. And it has reduced our MTTR because I see things more quickly and I see things through Auvik that I can't see through Aruba.

It would improve things a lot for us [if we continue beyond our trial of the solution]. It noticed a drop on my network at the instant it was happening and sent me a notification. We had a couple of devices that were questionable and Auvik said, "Hey, you have Raspberry Pis on your network." To me, that's very important. I don't like Raspberry Pis because they are easily hacked and I don't want them on my network. So far, what I've seen with Auvik in terms of notifications has been great.

Another benefit is that it keeps device inventories up to date. It notifies us about firmware updates and about what we need to change, which is nice and has saved us time. It tells us everything. I like it because if, for example, the device is a phone, it tells me the subnet that it's on and the IP address. It's great.

We are trying to get a full package together to go to our vice president and say, "Hey, this is what Auvik has done for us and we need to continue." Right now, we have five different software tools that we're trying to use and manage things, while Auvik is one. I'm fighting very hard to get Auvik.

One thing I like about it is how it maps the network. It shows all my devices and it shows everything that is possibly connected to the network. Most of our network is in the cloud and the mapping starts with basic internet, where it is. It gives me how many devices or switches are connected, and what is connected to each switch, including how many printers are on it. We have Blancco Management and our backup servers, and Auvik tells me how many of those are connected. It gives me everything. At this minute it shows me that 346 devices are connected to our network and what they are. That's beautiful, and I didn't have to do it. I have had to go and map out, by hand, every device on the network with what IP address it's set to. That's a pain.

And the visualization is very eye-catching. It's easy to use and very self-explanatory. If something is eye-catching it makes people go into it more. I really like that.

I also like how it even tells us that printers are low on paper.

To me, it's very simple to use the monitoring and management functions of Auvik. We were setting up the SNMP with Auvik yesterday and everything on it—setting up our firewalls with it—is very simple.

It also seems to be a single, integrated platform. We have 26 switches and hundreds of devices and it has detected everything. So far, we're very pleased with it. I take care of our network in Oklahoma City and in Memphis. Being able to see everything in one place is very important. With Aruba Central, I'm only able to see the switches in Oklahoma City, and I can't even see my APs because my APs are not Aruba. Aruba only lets you see Aruba. With Auvik, I'm able to see all the types of devices that I have, which is extremely important.

We have a lot of remote users. It's nice that we're able to see them and keep up with what's going on there. That visibility is extremely important. We have a very small IT team and we have to stay on top of things quickly. Ours is a larger company and, with a small IT team, things can get away from us very quickly. It's nice to have that full visibility and those upfront notifications so that things don't get away from us very quickly.

The window view could be improved. For instance, if I'm in inventory and I'm looking at my devices, I don't like the way the window splits at the bottom. I want to be able to choose the way it appears.

Similarly, when it shows me all the devices on my network, I don't like the fact that I can't adjust the display to the way I want it. I can increase it, but it's very difficult to move up and down to see that part of it.

We've been on the free trial of Auvik for 12 days.

I'm very impressed with the stability of Auvik. I have not had it go down or had a major issue. I haven't even had a small issue with it.

We spoke to some people from Auvik and their support is very friendly. They're very helpful and very knowledgeable. I was extremely pleased with them.

Positive

We currently use five other solutions.

The price that Auvik is offering us is a little bit steep. I'm hoping we can figure out something else about the pricing, but right now, it's a little bit steep.

My boss has been looking at five or six different solutions and he came across Auvik. He asked me to check it out. I brought it in and started using it and, so far, overall, I like Auvik the best.

When comparing network monitoring solutions and there is a concern about pricing, my approach is that you get what you pay for. The functionality is extremely important to me. The pricing is extremely important to my VP. You need to write out the pros and cons based on your needs and figure out how the pros and cons compare with your budget. But I would suggest you give Auvik a chance.

I like Auvik's cloud-based solution much better than having an on-prem network monitoring solution. We still have a couple of servers that are not cloud-based. I like the cloud much better.

If you are looking for any type of monitoring software, make sure that you find a product that sees every type of device on your network. Auvik even shows me the redundancy that I have on there. For a network administrator that's very important.