it_user532584 - PeerSpot reviewer
Sr Software Engineer at a insurance company with 1,001-5,000 employees
Vendor
It provides asset, status, and lifecycle tracking, plus active asset monitoring.

What is most valuable?

The most valuable features are asset assignment and reconciliation.

How has it helped my organization?

This product has added value to our organization by our increased ability to track assets, status, and lifecycle as well as being able to monitor assets when they are active.

What needs improvement?

The Gold Brick assignment access is only performed though the catalog. I would like to see this as a standalone feature in “unassign”.

For how long have I used the solution?

We have used this product for seven years.

Buyer's Guide
CA Asset Portfolio Management
April 2024
Learn what your peers think about CA Asset Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.

What do I think about the stability of the solution?

Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles.

How are customer service and support?

CA Support has really improved in the last few years. They have a great knowledge base and response rate .

How was the initial setup?

The new CA Service Management installation is straightforward. We were able to install all apps with the same installation media. The system does the integration between the apps during the installation.

What's my experience with pricing, setup cost, and licensing?

You might find a less expensive cloud version, but you are charged for all of the add-ons and customization. CA provides this for free.

Which other solutions did I evaluate?

We evaluated HP and ServiceNow before selecting this product.

What other advice do I have?

I would suggest that other companies use an inventory control tool and implement a process to document the correct asset/configuration item (CI) for your company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user779313 - PeerSpot reviewer
Software Asset Manager at a financial services firm with 1,001-5,000 employees
Real User
Reduces cost and audit risk, but the interface with CA Client Automation needs work
Pros and Cons
  • "Reduces software cost. Reduces the risk of software audits."
  • "It needs ​stronger rebooting components and the ability to develop our own software metrics."
  • "CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."

What is our primary use case?

We use two solutions. Client Automation for hardware and software discovery. And CA SAM for compliance. Between, we have a CA Interface and the difficulty is this interface is not integrated in the product.

How has it helped my organization?

Reduces software cost. Reduces the risk of software audits.

What needs improvement?

Stronger rebooting components and the ability to develop our own software metrics.

What do I think about the stability of the solution?

No problem.

What do I think about the scalability of the solution?

No problem. I upgrade this product one or two times per year.

How is customer service and technical support?

No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response.

What other advice do I have?

When selecting a vendor, what's most important are the specifications, the functionality.

I give it a seven out of 10 because the interface between the two products is not a good solution. But I would recommend the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
CA Asset Portfolio Management
April 2024
Learn what your peers think about CA Asset Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
it_user779301 - PeerSpot reviewer
IT Governance Manager at a financial services firm
Real User
Provides better control over software and licenses but needs stronger reporting
Pros and Cons
  • "It's easy to integrate with our system information."
  • "Needs a stronger reporting component, and more integration with CA Client Automation."

What is our primary use case?

Compliance.

It's a good product.

How has it helped my organization?

Gives better control over software and licenses and reduces risk from a software audit.

What is most valuable?

Very easy to use.

It's easy to integrate with our system information.

What needs improvement?

A stronger reporting component, and the ability to develop metric software. It also needs more integration with CA Client Automation.

What do I think about the stability of the solution?

It's stable. It's robust.

What do I think about the scalability of the solution?

We've been able to make many changes needed.

How is customer service and technical support?

Technical support is good. We'd rather not have to contact them, but they get back to us quickly.

How was the initial setup?

Easy.

Which other solutions did I evaluate?

IBM products. We chose CA because IBM was too difficult to use and install. Also, the software catalog was very poor at IBM. CA was more solid.

What other advice do I have?

I would recommend CA IT Asset Manager.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user1125 - PeerSpot reviewer
Network Engineer at a retailer with 51-200 employees
Vendor
In a fast era of technology, I was confused with lot of stuff at my desk. However, IT Asset Manager made it easier for me to handle a bundle of things at same time.

Valuable Features:

• IT Asset manager is a centralized stock list and inventory application for computer hardware and software resources of the company. • Helps to make better cost control, license conformity, and gives a precise revived planning for desktop computers. • Resilient and takes into account tracking and recording of resources and software applications. • IT Asset Manager makes certain that you do not have to buy on hand resources again, or that out of stock resources are not purchased, by assuming that they are existing. • Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager.

Room for Improvement:

• Composite and complicated software to comprehend at start. Users have to integrate with each and every computer for inventory. • Very complex to setup with Human Resource, help desk, procurement, and supply chain systems. • Complexity of setup makes management and maintenance of these systems complex and protracted.

Other Advice:

Usually manual inventory is done in companies for resources, but buying this IT Asset software makes enterprises free from asset management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Tech Support Staff at a tech company with 51-200 employees
Vendor
Thanks to IT Asset manager, now I can keep track of my hardware, software and licenses.

Valuable Features:

IT asset manager helps improve cost control, license compliance, and provides an accurate refresh planning for desktops.IT asset manager is very flexible and allows for tracking and recording of assets as well as metering of software.It also ensures that available assets are not re-bought or unavailable assets not bought by assuming that they are available.Cost, time and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager.

Room for Improvement:

IT asset manager is very complex when integrated with other systems like HR, help desk, procurement and supply chain systems. This makes management and maintenance of these systems difficult and time consuming.

Other Advice:

IT asset manager simplifies the management and administration of the life cycle of IT assets thus lowering the capital and operational expenditure. Tracking of software, hardware and licenses not only limits spending, but also allows for accountability of the assets. This can either be on-premise or virtual, thus improving efficiency and decision making.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1128 - PeerSpot reviewer
Infrastructure Expert at a tech company with 51-200 employees
Vendor
IT Asset Manager helps optimizes your IT costs

Valuable Features:

IT Asset manager is centralized inventory software for computer hardware and software asset of the organization. It’s quick help to organize for baying new asset and investment in IT material. Once the new purchase request generated by anyone it will automatically follow prefix flow chart of management for approval. You can get total detail about how many asset you have and what is market value for that. All software detail easily managed per computer in IT Asset Manager. You can take decision for new software purchase and which software outdated in a computer. You can export asset data with just one click in csv format. It’s really save cost on unnecessary purchase of IT material.

Room for Improvement:

Complex software to understand the beginning. The client needs to setup with every computer for inventory.

Other Advice:

Normally manual inventory done in company for asset but after purchase this software you become free from asset management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user