Citrix Pre Sales at a tech services company with 501-1,000 employees
Real User
A stable, scalable solution with excellent node balancing
Pros and Cons
  • "The solution is very stable. If I were to rate it out of ten, I would give stability a nine."
  • "The initial setup is very complex."

What is our primary use case?

We use the solution for the control of application delivery.

What is most valuable?

All of the features are quite valuable, including the node balancing and gateway.

What needs improvement?

The VPN needs to be improved. In comparison to Cisco, the solution doesn't have as many features.

Technical support needs improvement.

For how long have I used the solution?

I've been using the solution for ten years.
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What do I think about the stability of the solution?

The solution is very stable. If I were to rate it out of ten, I would give stability a nine.

What do I think about the scalability of the solution?

Scalability is okay. Out of ten, I would rate it at seven.

How are customer service and support?

Technical support is not good. I would rate them five out of ten.

How was the initial setup?

The initial setup is very complex.

What about the implementation team?

You need the assistance of a consultant to implement the solution properly.

What other advice do I have?

We are using the on-premises deployment model.

If you compare the solution to Fortinet, Citrix Unified Gateway is good. If you compare the solution to Cisco, no, it's not so good.

I would rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VishalSingh - PeerSpot reviewer
Consulting & Solutions, BA/BD in Enterprise IT on Open Source, Red Hat & EDB at KEEN AND ABLE COMPUTERS PVT LTD
Real User
Top 5Leaderboard
Citrix Gateway facititates remote access infrastructure to provide single sign-on across all applications in a data center, cloud. Easy-to-use product with data security features
Pros and Cons
  • "Citrix primarily provides secure connectivity. If you need secure remote desktop functionality, it is a viable option."
  • "There could be a faster connection, increased user-friendliness, and more comprehensive dashboards for the platform."

What is most valuable?

The product is easy to use. I enter my user ID and password and start working.

What needs improvement?

There could be a faster connection, increased user-friendliness, and users connection/sign-in history. Although it is easy to use, it could benefit from being more intuitive.

I would appreciate a more user-friendly installation process and the inclusion of helpful tips for first-time users.

For how long have I used the solution?

I have been using Citrix intermittently for approximately two to four years.

What do I think about the stability of the solution?

The stability of Citrix is satisfactory. I would rate it eight out of ten.

What do I think about the scalability of the solution?

I am unsure of the exact number of users, but the platform is widely used and likely has millions of users.

How are customer service and support?

I have not had to log a ticket. The network team typically resolves any issues that arise.

Which solution did I use previously and why did I switch?

OpenVPN is a suitable choice for technical users; however, for general users, Citrix is a more advantageous option, though it is more costly.

How was the initial setup?

The deployment takes two to three minutes to complete. 

What's my experience with pricing, setup cost, and licensing?

Citrix is quite expensive. At the enterprise level, they offer a yearly subscription.

What other advice do I have?

Citrix primarily provides secure connectivity. If you need secure remote desktop functionality, it is a viable option.

It secures data when working remotely, ensuring it is protected from unauthorized access or tampering.

I rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Download our free Universal Access Gateways Report and find out what your peers are saying about Citrix, SonicWall, Microsoft, and more!
Updated: May 2024
Buyer's Guide
Download our free Universal Access Gateways Report and find out what your peers are saying about Citrix, SonicWall, Microsoft, and more!