"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"3CX is a reliable solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"It’s straightforward to set up."
"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
"Reduces costs throughout country inside a private network."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The support team can appear to be condescending."
"Having a video call would be a nice idea."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"It could be better in terms of providing more options for call recording."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."
Earn 20 points
3CX Live Chat is ranked 1st in IP PBX with 54 reviews while Cisco VoIP PBX is ranked 2nd in IP PBX. 3CX Live Chat is rated 8.8, while Cisco VoIP PBX is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco VoIP PBX writes "Provides support for help/service desk to be knowledgeable about all eGov infrastructure". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Kamailio SIP Server, Fortinet FortiVoice and Digium Asterisk, whereas Cisco VoIP PBX is most compared with Yeastar S-Series VoIP PBX and Yeastar K2.
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