Fortinet FortiMail and Abnormal Security reviewers are generally happy with the solutions' email security capabilities. FortiMail is praised for its customizable filtering options, and reliable performance, while Abnormal Security stands out for its behavioral AI engine, advanced threat protection, and strong protection against phishing attacks. FortiMail users highlight the lack of advanced features as areas for improvement, whereas Abnormal Security users mention the need for better integration options and interface usability. Both products offer competitive pricing and satisfactory customer service.
The summary above is based on 44 interviews we conducted recently with Fortinet FortiMail and Abnormal Security users. To access the review's full transcripts, download our report.
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"The product's scalability is good."
"Microsoft Defender for Office 365 is a stable solution."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"The good part is that you don't have to configure it, which is very convenient."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"I have never encountered any stability issues with Abnormal."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"Technical support is great. They're available 24/7 and their response time is typically within the hour."
"The solution has a user-friendly interface. It is easy to deploy and handle. You can easily troubleshoot the issues of the solution."
"The key benefits of this solution are its user-friendly interface and clear instructions, as well as the wealth of online resources and helpful health community available for support. These features make it easy for users to navigate and utilize the solution effectively."
"When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package."
"The most valuable aspects of this solution are that it protects us from spam and phishing attacks. We had a lot of attacks coming in and then we deployed this solution and they stopped. We no longer have any spam or phishing issues."
"The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy."
"Troubleshooting is very simple because you can see where the email was not delivered and why it would be considered as spam."
"The most valuable feature of Fortinet FortiMail is its fully detailed dashboard."
"In some situations, it has not been able to pick impersonated emails having no attachments. Technical support definitely has a scope for improvement."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"We need to be able to whitelist data at the backend."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"Several simulation options are available within 365, and the phishing simulation could be better."
"Microsoft wants its well-paying customers to finish testing some of its half-baked products, find bugs, and report bugs back to Microsoft's team, which is a little frustrating for those who have to manage it and roll it up to thousands of people across the organization."
"The company should focus on adding threats that the solution is currently unable to detect."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"I would like to have the ability to customize the auto-remediation feature."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"The biggest pain point for us is the lack of support for on-premise email systems."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"One feature I'd love to see is outbound scanning."
"The pricing for academic institutions and student mailboxes is challenging."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"It is not easy to install."
"The solution doesn't scale easily."
"Maybe FortiMail's integration could be better."
"My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough."
"I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced."
"I need a stable update in the product that stays for a long time instead of having to deal with frequent updates."
"Fortinet FortiMail should allow more flexibility with the content rules."
"Fortinet FortiMail's technical support team has shortcomings and needs improvement."
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Abnormal Security is ranked 12th in Email Security with 8 reviews while Fortinet FortiMail is ranked 5th in Email Security with 57 reviews. Abnormal Security is rated 9.6, while Fortinet FortiMail is rated 8.6. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of Fortinet FortiMail writes "Good GUI and configuring security policies is easy but the pricing needs improvement". Abnormal Security is most compared with Mimecast Email Security, Egress Intelligent Email Security, Cloudflare Area 1 Email Security, Avanan and Barracuda Email Protection, whereas Fortinet FortiMail is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Barracuda Email Security Gateway, Fortinet FortiMail Cloud and Check Point Harmony Email & Collaboration. See our Abnormal Security vs. Fortinet FortiMail report.
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