TitanHQ SpamTitan offers powerful spam filtering capabilities and seamless integration with Office 365, but users have noted room for improvement in user interface. In contrast, Abnormal Security stands out for its behavioral AI engine and advanced threat detection technology, but users have emphasized the need for better integration options and reporting features. Overall, both products provide robust email security solutions with varying strengths and weaknesses.
The summary above is based on 80 interviews we conducted recently with TitanHQ SpamTitan and Abnormal Security users. To access the review's full transcripts, download our report.
"The product is not resource-intensive."
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"The product's scalability is good."
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"The good part is that you don't have to configure it, which is very convenient."
"Since we have started using the solution, there have been fewer compromises."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"I have never encountered any stability issues with Abnormal."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"The key differentiators of the product for an MSP are its ease of use and effectiveness. It generates reports and makes things easy for IT to manage. It's a set-it-and-forget-it type of solution."
"I like that advanced features such as DKIM signing are integrated into SpamTitan. It works well, and setting up DKIM can be cumbersome for many email servers, particularly with Microsoft Exchange. DKIM signing verifies the sender's authenticity by applying a signature to outgoing emails, and it was straightforward to set up within the solution."
"The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward."
"Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company."
"The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails."
"We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out."
"SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work."
"SpamTitan is perfectly suited for managed service providers. It's easy to use and sell. It's also straightforward to configure and monitor. In my opinion, software developers at TitanHQ did an excellent job with SpamTitan."
"The certification training for Defender for 365 needs to be deeper and incorporate Sentinel. I took all the security courses except one, and Sentinel isn't included."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"There is room for improvement with the UI."
"Configuration requires going to a lot of places rather than just accessing one tab."
"The product must provide better malware detection."
"The UI needs to be more user-friendly."
"Microsoft Defender for Office 365 should improve the troubleshooting tools. It's unclear whether the device is blocked at the firewall level or at the device itself. The granularity needed for troubleshooting is currently lacking. From my perspective, Microsoft should address this issue to benefit many users who likely share the same sentiment."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"The pricing for academic institutions and student mailboxes is challenging."
"One feature I'd love to see is outbound scanning."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"The biggest pain point for us is the lack of support for on-premise email systems."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"I would like to have the ability to customize the auto-remediation feature."
"One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot."
"The only downside is that there is a delay when we're waiting for a report to be generated."
"When in the control panel, the context menu that appears when you right-click on an email should present options for adding the sender to the whitelist or blocking them."
"It should have reporting capability. It has logs, which are very extensive. It catches all the SMTP connections to the servers, but when you have hundreds of domains, you need to wait for about an hour for the logs to open, and there are millions of lines. If you want to find something specific, such as an email coming or an IP connection, and you want to troubleshoot that, it's very hard. So, I would recommend building a reporting system or log viewer with some filters. Currently, it is everything or nothing."
"The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does."
"We had to do some stuff with eFax in order to get eFaxing to come through. Had we known that ahead of time, we could have had that ironed out before we went live. However, we just didn't realize it was going to interfere with it. After we implemented it, we realized it was interfering with some of our eFaxes, so we had to go figure out why"
"SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change."
"The interface needs to be improved; some elements aren't where I expect them to be, so it could be more intuitive."
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Abnormal Security is ranked 12th in Email Security with 8 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. Abnormal Security is rated 9.6, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Abnormal Security is most compared with Mimecast Email Security, Egress Intelligent Email Security, Cloudflare Area 1 Email Security, Avanan and Cisco Secure Email, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Sophos Email. See our Abnormal Security vs. TitanHQ SpamTitan report.
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