We performed a comparison between Adobe Web Experience Management and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Qualtrics, Freshworks, ServiceNow and others in Customer Experience Management."The templates and components that come out of the box are very helpful, especially in terms of the content fragments and experience fragments. Every client would like to have some templates and components, and they would like to cut down the effort of having to create every component that's customized. So, they try to use them out of the box. Other than that, the user roles and permissions workflows, third-party integrations, and system integration are the features that are very important."
"Good content and digital management capabilities."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"It's a very good solution."
"Most of our customers are very fond of the upgraded smart user interface."
"An SAP user can store documents directly into OpenText without a connector."
"The tool's most valuable features are document storage, security, and compliance."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"Simplicity to roll out, features available, customization options."
"Scalability is great. We can extend areas horizontally and vertically."
"It would be better if it also supports some styling. Currently, whenever we have to do design for a particular client according to their brand strategy, it takes a good amount of effort. Adobe never focuses on this area. They say that you design your pages, templates, etc. If they can define common components or a common section of the style sheet so that if you want to have a button by default, you can go and just mention the specifications, such as the color code, and those specifications are automatically followed across the whole site or multiple sites according to the brand strategy. Such functionality will be helpful because currently, it takes a lot of effort to manage them separately."
"Unable to handle very large video files."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The solution needs to improve the user interface."
"The initial setup can get really complicated, and it takes time."
"The architecture needs improvement, as it's complex."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"The solution's performance, stability, and consistency could be improved."
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Adobe Web Experience Management is ranked 8th in Customer Experience Management while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Adobe Web Experience Management is rated 8.0, while OpenText Extended ECM is rated 7.8. The top reviewer of Adobe Web Experience Management writes "It has a lot of features, and it is very easy to learn, use, integrate, and manage". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Adobe Web Experience Management is most compared with FullStory, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and Alfresco.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
