We performed a comparison between IBM FileNet and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has increased our productivity."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"It is very stable and reliable."
"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."
"It has improved my organization by how we release documents, claims, and policies."
"We are able to find the proper documents which are needed for business processes."
"Provides records management functions."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"Simplicity to roll out, features available, customization options."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."
"If there was more AI capability, into Watson, that would be a benefit."
"The FileNet API seems like it is very difficult and not transparent."
"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"What I would like to see is more integration."
"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve."
"A dashboard with information would be nice to see."
"The solution's performance, stability, and consistency could be improved."
"The architecture needs improvement, as it's complex."
"The initial setup can get really complicated, and it takes time."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"The solution should work better with partners and be more developer-friendly."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. IBM FileNet is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". IBM FileNet is most compared with SharePoint, OpenText Documentum, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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