We performed a comparison between Alemba vFire and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"JIRA Service Management is a very user-friendly solution."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"Allows customized processes for our service contracts."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"Easily integrates with other tools."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The dashboards in Jira have been the most useful feature."
"The reporting needs to be improved."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"Integration could be improved."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"The documentation needs improving, it's difficult to find specific procedures."
"If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. Alemba vFire is rated 7.4, while JIRA Service Management is rated 8.2. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Alemba vFire is most compared with ServiceNow, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.