We performed a comparison between Alemba vFire and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Incident Management is the most valuable feature of the solution."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"The workflow capability for easy setup is powerful."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"The workflow makes things extremely efficient and it improves effectiveness."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"It allows us to filter the data, create graphs, and get detailed reports."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"ServiceNow was the first true enterprise to service management platform."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"Compared to other products that I have been using, it is not as user-friendly."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The ability to embed help information onto the screens."
"They could improve license management, particularly when integrating different applications or toolsets."
"The interface requires an upgrade."
"I would like to see a mobile version of ServiceNow."
"In an upcoming release, there should be more administration tools."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Alemba vFire is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Alemba vFire is most compared with JIRA Service Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Service Management (ITSM) vendors.
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