We compared Alibaba Cloud and Google Cloud based on our user's reviews in several parameters.
Alibaba Cloud and Google Cloud both offer excellent scalability, security measures, customer support, and competitive pricing. However, Alibaba Cloud users appreciate its extensive resources and efficient data management, while Google Cloud users value its seamless integration with other Google services and fast performance. Outstanding features of Alibaba Cloud include robust security measures, extensive resource options, and efficient data management, while Google Cloud is praised for its seamless integration with other Google services and excellent performance. Some areas of improvement for Alibaba Cloud include a more intuitive interface and better customer support, while Google Cloud users are calling for improvements in terms of speed, reliability, pricing transparency, and customer support.
Features: Alibaba Cloud is praised for its excellent scalability and robust security measures, while Google Cloud stands out with its seamless integration with Google services and fast and reliable operations. Alibaba Cloud offers extensive resource options, while Google Cloud offers extensive security measures. Both platforms have reliable customer support.
Pricing and ROI: Alibaba Cloud offers reasonable and manageable setup cost, with a smooth and straightforward licensing process. On the other hand, Google Cloud also provides a competitive setup cost and flexible licensing options, giving good value for money according to user feedback., Alibaba Cloud users have reported highly positive returns on investment, emphasizing cost-effectiveness, efficiency, scalability, reliability, and extensive features. Google Cloud users experienced positive returns with demonstrated value.
Room for Improvement: Alibaba Cloud could benefit from enhancements in the interface, stability, reliability, customer support, and response times. Google Cloud needs improvements in speed, reliability, ease of use, pricing transparency, and customer support.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution on Alibaba Cloud can vary greatly, ranging from three months to just one week for deployment and setup. On the other hand, for Google Cloud, the duration also varies significantly, with some users reporting several months for deployment alone., Alibaba Cloud's customer service is praised for its attentiveness, extensive documentation, and helpful support team. However, some users have expressed dissatisfaction with the response time and perceived lack of expertise. In comparison, Google Cloud is praised for its excellent assistance, promptness, and reliable customer service in addressing queries and concerns.
The summary above is based on 55 interviews we conducted recently with Alibaba Cloud and Google Cloud users. To access the review's full transcripts, download our report.
"The most valuable feature of Alibaba Cloud is the communication it allows between two servers."
"ECS is the most valuable feature of the solution."
"It's easy to use, cheaper than other solutions, and more secure."
"Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia"
"It is easy to set up."
"We use the solution to run VMs."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"We use the product for storage and as a VPN."
"The solution has improved our web apps so that we can have a canary deployment. GCP also helps us upload new features and changes to our software without impacting a lot of users with the network. The AI features have improved the software as well."
"The availability has been increased."
"It is a stable solution."
"The stability of Google Cloud is currently good."
"Good storage and ease of access."
"The features I found most valuable are the cloud run and cloud function."
"Google Cloud is user friendly and reliable. The most valuable feature is the security of Google Cloud."
"Google Cloud is perceived as a cost-effective and user-friendly option, especially compared to AWS. The current affordability and ease of use make it suitable for medium-sized companies. While the complexity may increase in the future, for now, Google Cloud is considered easy to use."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"Alibaba Cloud's initial setup is somewhat complex."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"The solution needs to improve its graphical user interface."
"Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"It is not robust."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"Integration is always something that can be improved."
"The security features must be improved."
"The ease-of-use could be improved for less technical users."
"When companies grow at a larger scale, they may shift to a different cloud services provider like AWS or Oracle."
"Google Cloud would benefit from more detailed practical hands-on training especially in your mother tongue, not just English."
"Google Cloud could improve interoperability with other cloud services."
"Could provide more services."
"Google Cloud could improve the integration with other solutions."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 15 reviews while Google Cloud is ranked 4th in Infrastructure as a Service Clouds (IaaS) with 66 reviews. Alibaba Cloud is rated 7.2, while Google Cloud is rated 8.2. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Google Cloud writes "Great for big data with off-the-charts scalability for storage and databases". Alibaba Cloud is most compared with Microsoft Azure, Amazon AWS, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Google Cloud is most compared with Linode, Oracle Cloud Infrastructure (OCI), Pivotal Cloud Foundry, OpenShift and SAP Cloud Platform. See our Alibaba Cloud vs. Google Cloud report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
We monitor all Infrastructure as a Service Clouds (IaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.