We performed a comparison between Alluvio Aternity and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features for us are the Incident Management dashboard, Application Status dashboard, and Activity Analysis UI."
"Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified."
"The infrastructure data, especially the CPU and memory data, is per second, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us."
"The dashboard is very effective."
"Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations."
"All of it, but it depends on who the end user is. The folks that support the applications, like the signatures that we've developed, it gives them feedback on their application performance."
"The data the solution provides is valuable to us; we can see the health of the machines, how they are performing, and what might be causing issues on a particular machine."
"DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there."
"The initial setup is very simple."
"Performance-wise, Nexthink is very good, and with each version, it is improved."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable."
"It is a very stable product with regular security and feature updates."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"With this solution we are able to link issues to automatic actions that will solve the problem."
"Reports were a lot easier in the older versions"
"The solution is available at a higher price than other solutions."
"When it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult."
"When they moved from Version 8 to Version 9, the customers lost so much control of what they could do with the product."
"Signature development process requires deep technical expertise in the application and in the use of their studio tools that help you create it."
"The licensing model doesn't suit the market we are in and has room for improvement."
"For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well."
"I would say the reporting capabilities of this product could use room for improvement."
"It would be good to have a more controlled way to access their cloud environment."
"The stability of this solution could be greatly improved to avoid performance issues."
"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"The tool should improve its pricing and performance. It also have nothing related to patch management."
"It lacks a library for standard EXEs to be named automatically."
"They can improve the Nexthink action module."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
Alluvio Aternity is ranked 3rd in Digital Experience Monitoring (DEM) with 37 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews. Alluvio Aternity is rated 8.4, while Nexthink is rated 8.6. The top reviewer of Alluvio Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". Alluvio Aternity is most compared with Dynatrace, SysTrack, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Nexthink is most compared with SysTrack, ControlUp, Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management. See our Alluvio Aternity vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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