We performed a comparison between ConnectWise Automate and Nexthink based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It is very scalable."
"A good automated scripts feature."
"The database is great. It's a nicely ordered database."
"It allows us to manage all client requests, jobs and invoicing."
"The implementation is nice and easy."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"The solution is stable."
"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."
"The initial setup is very simple."
"It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable."
"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"I like everything about this product."
"Their support needs to be better."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Technical support was helpful."
"It lacks a library for standard EXEs to be named automatically."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"It lacks support for IoT and most network equipment."
"We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"I would like it if they could put in some patch deployments and compliances."
"The tool should improve its pricing and performance. It also have nothing related to patch management."
"The initial setup needs technical knowledge."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews. ConnectWise Automate is rated 7.4, while Nexthink is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne and Microsoft Configuration Manager, whereas Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and Netskope Digital Experience Management.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
