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Amdocs CES CRM [EOL] vs Salesforce Service Cloud comparison

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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Amdocs CES CRM [EOL] and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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769,599 professionals have used our research since 2012.
Featured Review
Use Amdocs CES CRM [EOL]?
Joanna Hindle
Streamlining customer service operations with its centralized platform and offering robust case management,...
The centralized infrastructure offers significant advantage.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:I would rate the pricing a five out of ten. The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall… more »
    Read all 8 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:There are a few areas of improvement. * One area for improvement could be in the speed and accuracy of analytics, particularly around resolving cases. There's room to enhance SLA (Service Level… more »
    Read all 10 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I'm a system integrator implementing the product for other companies. Typical use cases involve improving interactions with customers in service environments. This could be either a call center setup… more »
    Read all 9 answers   →
    Ranking
    Unranked
    In CRM Customer Engagement Centers
    2nd
    out of 23 in CRM Customer Engagement Centers
    Views
    637
    Comparisons
    541
    Reviews
    13
    Average Words per Review
    451
    Rating
    8.3
    Comparisons
    Also Known As
    CES CRM
    Service Cloud
    Learn More
    Amdocs
    Salesforce
    Overview
    Amdocs CES 10.1 is a market-leading BSS, OSS and network suite which accelerates service providers' digital and network transformation to enable them to succeed in today's on-demand world.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Sample Customers
    Alestra, AT&T Mobility, Bell Canada, Claro Chile, Eagle Mobile, HSBC Bank, Linkem, Open Mobile, Osnova Telecom, Tata Communications, Telenor Norway
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company30%
    Computer Software Company15%
    Marketing Services Firm10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization15%
    Financial Services Firm12%
    Manufacturing Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business28%
    Midsize Enterprise28%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
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    Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: April 2024.
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    Amdocs CES CRM [EOL] doesn't meet the minimum requirements to be ranked in CRM Customer Engagement Centers while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews. Amdocs CES CRM [EOL] is rated 0.0, while Salesforce Service Cloud is rated 8.6. On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". Amdocs CES CRM [EOL] is most compared with , whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.