We compared Splunk Enterprise Security and ArcSight ESM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Splunk Enterprise Security stands out for its efficiency, extensive integration options, and powerful search functionality. Users say Splunk is a highly scalable and customizable solution. ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools.
Room for Improvement: Splunk users recommended improvements in AI capabilities, user-friendliness, and analytics. ArcSight ESM users have recommended improvements in training, speed, and data administration.
Service and Support: While some users found Splunk support to be responsive and helpful, others reported slow response times and a lack of expertise. Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise.
Ease of Deployment: Some users thought Splunk Enterprise Security was easy to deploy, while others found it challenging and needed assistance from Splunk engineers or third-party integrators. Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge.
Pricing: Some users consider Splunk Enterprise Security to be expensive, but others said the price is reasonable. A few users expressed concerns about the cost of scaling up the solution and managing large volumes of data. Users consider the pricing of ArcSight ESM to be reasonable and affordable.
ROI: Users said that it’s challenging to calculate an ROI for Splunk Enterprise Security, and the return varies depending on individual circumstances. While some users have observed a substantial ROI, others have not actively explored or been engaged in ROI conversations. Splunk Enterprise Security offers varying ROI outcomes based on different situations, with certain users achieving significant returns. ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents.
Comparison Results: Splunk is highly regarded for its efficient data processing and powerful search features, but users suggested improvements to its AI capabilities and analytics. ArcSight ESM offers robust threat intelligence and real-time reporting but falls short in terms of data administration and speed.
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The scalability is great. You can put unlimited logs in, as long as you can pay for it. There are commitment tiers, up to six terabytes per day, which is nowhere close to what any one of our customers is running."
"Another area where it is helping us is in creating a single dashboard for our environment. We can collect all the logs into a log analytics workset and run queries on top of it. We get all the results in the dashboard. Even a layman can understand this stuff. The way Microsoft presents it is really incredible."
"One of the most valuable features of Microsoft Sentinel is that it's cloud-based."
"Sentinel pricing is good"
"The dashboard that allows me to view all the incidents is the most valuable feature."
"It is able to connect to an ever-growing number of platforms and systems within the Microsoft ecosystem, such as Azure Active Directory and Microsoft 365 or Office 365, as well as to external services and systems that can be brought in and managed. We can manage on-premises infrastructure. We can manage not just the things that are running in Azure in the public cloud, but through Azure Arc and the hybrid capabilities, we can monitor on-premises servers and endpoints. We can monitor VMware infrastructure, for instance, running as part of a hybrid environment."
"The SOAR playbooks are Sentinel's most valuable feature. It gives you a unified toolset for detecting, investigating, and responding to incidents. That's what clearly differentiates Sentinels from its competitors. It's cloud-native, offering end-to-end coverage with more than 120 connectors. All types of data logs can be poured into the system so analysis can happen. That end-to-end visibility gives it the advantage."
"The most valuable features of ArcSight ESM are the dashboards, ease of management for anyone, and simple for teams to provide reports related to cyber security. There are a lot of good features that are provided."
"ArcSight gives us better visibility into threats that were unknown earlier."
"SmartConnector: Normalization parses raw logs and converts them into CEF (common event format). This is the core of the product."
"The most valuable feature of ArcSight ESM is its ease of use."
"When WannaCry attacks I can minimize the damage. My company had no protection at the time. We get alerts in ArcSight and then whenever a user got a copy of WannaCry and the WannaCry malware wants to connect to the mother ship, it alerts me in the ArcSight dashboard, and that helps us a lot. We then just go to the user and erase the malware."
"We have been satisfied with the support."
"The tool sends an automated mail to all the operators, which makes it easy to share the information and reporting."
"There are many features that are good for clients who are looking for a good SIEM solution. They like the ease of creating a business that is effective and impressive."
"Out-of-the-box, it seems very powerful."
"The product has a good security posture."
"The connections to the database are very good and updating the data files is simple to do. The dashboards are useful and user-friendly."
"Splunk has facilitated the correlation of information security logs to look for incidents which could cause damage to the company's infrastructure, as well as financial losses from leaks."
"The consolidated overview of all the events that come in through our environment and an easy-to-access interface for all our end users are valuable."
"You can run reports against multiple devices at the same time. You are able to troubleshoot a single application on a thousand servers. You can do this with a single query, since it is very easy to do."
"Splunk incorporates a lot of elements that help to reduce security risks. For it to reach certain compliance, we need to have some security insight. Splunk is a very good SIEM, it’s a top solution, but the best feature is its cost of visibility. We have all the most important features to detect vulnerabilities or risks."
"Visualizations helped the organisation with a better understanding of its KPIs."
"At the network level, there is a limitation in integrating some of the switches or routers with Microsoft Sentinel. Currently, SPAN traffic monitoring is not available in Microsoft Sentinel. I have heard that it is available in Defender for Identity, which is a different product. It would be good if LAN traffic monitoring or SPAN traffic monitoring is available in Microsoft Sentinel. It would add a lot of value. It is available in some of the competitor products in the market."
"Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."
"We're satisfied with the comprehensiveness of the security protection. That said, we do have issues sometimes where there have been global outages and we need to raise a ticket with Microsoft."
"Its implementation could be simpler. It is not really simple or straightforward. It is in the middle. Sometimes, connectors are a little bit complex."
"Sometimes, it is hard for us to estimate the costs of Microsoft Sentinel."
"If we want to use more features, we have to pay more. There are multiple solutions on the cloud itself, but the pricing model package isn't consistent, which is confusing to clients."
"Multi-tenancy, in my opinion, needs to be improved. I believe it can do better as a managed service provider."
"They should integrate it with many other software-as-a-service providers and make connectors available so that you don't have to do any sort of log normalization."
"When we need to consume old events, we have to wait for a long time. ArcSight should improve the database capability to reply to queries faster. It would also be interesting if they implemented network visibility. For example, they could add a feature like NetWitness with a model just for looking through the packets."
"Currently lacks SOAR feature."
"The dashboard looks a bit cumbersome."
"They also could improve the product by integrating user and identity behavior analytics."
"The user interface of ArcSight Enterprise Security Manager could improve. It is not very good. Additionally, they could integrate the web interface better."
"Could benefit from a more modern interface."
"We have pricing issues. ArcSight ESM may not be the most user-friendly option, and its interface is quite traditional. However, despite these aspects, we find it a good cybersecurity solution. It needs to improve the dashboards, documentation, and support as well."
"The onboarding process for this solution could be better. It also needs a better GUI."
"We were inundated with the amount of alerts and alarms that we could get out of it. It is also a resource hog and we didn't have the resources to support it on-prem so we're taking it offline now."
"Deployment is not difficult but the lock sources and configurations can take time."
"The integration with all our tool sets felt like we were reinventing the wheel, which was a pain point for us."
"Their technical support sucks."
"Delays in responses from the technical team can pose challenges for both vendors and clients, especially considering that Splunk applications and machine solutions are critical assets."
"The search could be improved. Now, it is a bit difficult to write search queries because they become quite long, then maintaining those long search queries is a quite challenging."
"It would be nice if they had a wizard to construct searches, including more complex searches that include math or statistics."
"When we do a rollout from the server or host or anything, we'd like to see more automation. It would save us time."
More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →
ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 228 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ArcSight Enterprise Security Manager (ESM) is most compared with ArcSight Intelligence, Trellix ESM, IBM Security QRadar, AWS Security Hub and LogRhythm SIEM, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Azure Monitor. See our ArcSight Enterprise Security Manager (ESM) vs. Splunk Enterprise Security report.
See our list of best Security Information and Event Management (SIEM) vendors.
We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.