We performed a comparison between Auth0 and Okta Customer Identity based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is interface application integration, but we haven't fully used it yet. We'll need it in the future for a few potential clients."
"I simply use the JWT from the client on the server side to process requests and push updated profile data to a database/queue as needed and end the process without having to persist data in the web server (sessions)."
"It has a lot of customization and out-of-the-box features."
"The most important thing for me is compliance. Everything that they have developed in Auth0 is already certified by many regulators such as ISO. So, we do not need to take care of that. We have the shared responsibility model to share assets with other products we are using in the cloud."
"It's a very powerful platform. It has the ability to do the usual stuff, according to modern protocols, like OIDC and OAuth 2. But the real benefit of using the platform comes from its flexibility to enhance it with rules and, now, with what they call authentication pipelines. That is the most significant feature, as it allows you to customize everything regarding the authentication and authorization process."
"The most valuable feature of the product is scalability."
"The most valuable feature is that it is simple to integrate, irrespective of your codebase."
"It is very scalable because it provides a new environment for companies based on their number of users and other factors. The tool can take a lot of users."
"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."
"The end user's ease of use is the most valuable feature."
"We can integrate two-factor authentication with the applications."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."
"The most valuable feature of this solution for most customers is access management."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"The solution has great multifactor authentication."
"There is a possibility to improve the machine-to-machine authentication flow. This part of Auth0 is not really well documented, and we could really gain some additional knowledge on that."
"When they introduced the Organizations feature they did support different login screens per organization. However, they introduced a dependency between this feature and another called the New Universal Login Experience. The New Experience is a more lightweight login screen, but it is much less customizable. For example, today, we are able to fully customize our login screen and even control the background image according to the time of day. We have code to do that. But we are not able to write code anymore in the New Experience."
"The tool's price should be improved."
"The Management API could be improved so it's easier to get user information."
"The product support for multi-tenancy could be improved."
"There are indeed areas where the product could improve. For instance, Okta offers various application configurations, enabling access management, which the tool could consider implementing."
"In the past, there was an issue with the multi-tenant where there wasn't the ability to manage them."
"The price modelling is a bit confusing on the site and can be costly."
"All of the governance functionality and privileged account management could be improved."
"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
"The initial setup could be easier to do."
"This solution would be improved by adding biometrics features."
"I would like to see the provisioning simplified."
"Users sometimes have difficulty getting verification codes."
Auth0 is ranked 1st in Customer Identity and Access Management (CIAM) with 14 reviews while Okta Customer Identity is ranked 4th in Customer Identity and Access Management (CIAM) with 13 reviews. Auth0 is rated 8.2, while Okta Customer Identity is rated 8.4. The top reviewer of Auth0 writes "Has good documentation but improvement is needed in MFA and application configurations ". On the other hand, the top reviewer of Okta Customer Identity writes "Ability to work with a wide range of applications and security mechanisms". Auth0 is most compared with Microsoft Entra ID, Amazon Cognito, Frontegg, Cloudflare Access and ForgeRock, whereas Okta Customer Identity is most compared with Microsoft Entra Verified ID, ForgeRock, Microsoft Entra External ID, Frontegg and NEVIS nevisIDM. See our Auth0 vs. Okta Customer Identity report.
See our list of best Customer Identity and Access Management (CIAM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
