We performed a comparison between Automox and ManageEngine Patch Manager Plus based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's super easy to use and we haven't found anything easier."
"Its flexibility is most valuable."
"The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours."
"The fact that it's just one product that can patch multiple operating systems is really great."
"They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic."
"Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool."
"Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment."
"It's easy to deploy agents to endpoints."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"The initial setup was easy."
"Scalability-wise, I rate the solution a ten out of ten."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"The tool's most valuable feature is performance."
"You can create remote sessions for client systems."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The most valuable feature of this solution is centralized management."
"The only thing that we've ever truly wanted is an onsite repository. Currently, all updates are provided directly from the internet. So, if you have 1,000 devices, all 1,000 devices go directly out to the internet. We would love the option of being able to put the updates on local storage so that we're not consuming as much bandwidth. That is literally the only thing that we've ever wanted."
"The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage."
"Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \"
"There should be better inventory capabilities. Right now, they only allow you to have insight into software out-of-the-box. It would be nice to also extend that into custom inventory that can be modified and managed by the practitioner."
"As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned."
"They need to improve the automation features."
"When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now."
"It should have integrated workstation access. So, there should be a remote desktop feature."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
"The solution's UI is an area that requires improvement."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
"They should add better features for managing hardware."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"I find the user interface a little bit intimidating and not very appealing."
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Automox is ranked 11th in Patch Management with 10 reviews while ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews. Automox is rated 8.8, while ManageEngine Patch Manager Plus is rated 8.4. The top reviewer of Automox writes "Monitors our devices irrespective of the location and the environment, allows us to exempt certain machines from certain patches, and has perfect patch management abilities". On the other hand, the top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". Automox is most compared with Microsoft Intune, BigFix, Microsoft Configuration Manager, NinjaOne and Heimdal Patch and Asset Management, whereas ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, ManageEngine Endpoint Central, Microsoft Configuration Manager and Kaseya VSA. See our Automox vs. ManageEngine Patch Manager Plus report.
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