We performed a comparison between AWS Systems Manager and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a useful device management feature."
"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."
"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."
"The initial setup is not complex."
"Mobile device management is most valuable."
"Has a variety of automation options."
"The solution's ability to scale is good."
"With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually."
"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."
"The solution is user-friendly"
"When we do the automation in the cloud, we use the SSM agent. This helps us to test our automation and documents, and monitor the cloud."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."
"This product made the job easy to do without having to go put hands on the machines."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."
"You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"The service desk can be configured and customized to better serve our environment."
"Intune has limited integration with non-Microsoft solutions."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"It's only good for a Microsoft environment."
"Intune lags all of its competitors in terms of report generation."
"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
"The installation could be improved to be simplified."
"The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."
"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."
"Additional features can be added as per customer requirements."
"Lacks sufficient integrations."
"The AWS UIs are not the most intuitive. Also, the usability needs room for improvement."
"We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."
"The current challenge is that we can't pull any incidents from other accounts."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"Scalability is my primary concern right now."
"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."
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AWS Systems Manager is ranked 6th in Configuration Management with 6 reviews while Quest KACE Systems Management is ranked 10th in Configuration Management with 38 reviews. AWS Systems Manager is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of AWS Systems Manager writes "Offers a variety of automation options; simplifies governance and administration ". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". AWS Systems Manager is most compared with Microsoft Configuration Manager, Red Hat Ansible Automation Platform, Red Hat Satellite and AWS CloudFormation, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Kaseya VSA. See our AWS Systems Manager vs. Quest KACE Systems Management report.
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