We performed a comparison between Trend Micro Apex One and Bitdefender GravityZone EDR based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Trend Micro Apex One stands out for its centralized reporting, efficient policy implementation, and a diverse array of features including DLP, encryption, and patch management. Bitdefender GravityZone EDR offers comprehensive detection capabilities and an advanced management interface. Trend Micro Apex One users say the platform should improve its compatibility with different operating systems and address performance issues. Users also say the reporting, forensic analysis, and ransomware features could use some work. It is known for its easy setup, scalability, and reasonable pricing. The reviews suggest that GravityZone EDR can improve by adding a built-in firewall, optimizing deployment, and enhancing encryption.
Service and Support: Trend Micro support generally earned positive reviews, but some said that support could be more proactive and respond faster. Opinions are divided about Bitdefender's customer service, with some users reporting prompt and helpful assistance and others experiencing responses and an overwhelming amount of emails.
Ease of Deployment: Most users thought Trend Micro Apex One was easy to set up, but a few said that it’s more complex than competing solutions. Users say Bitdefender GravityZone EDR is straightforward to set up, and deployment can be completed in less than a day.
Pricing: Some considered the price of Trend Micro Apex One to be fair, while others found it expensive. Bitdefender GravityZone EDR’s licensing is considered reasonable, and contract lengths are flexible. There may be additional charges for extra features or services.
ROI: Trend Micro Apex One provides extra cost-effective advantages and safeguards vital information. Bitdefender GravityZone EDR offers varied ROI based on different situations.
Comparison Results: Our users prefer Trend Micro Apex One over Bitdefender GravityZone EDR. Users praised Apex One's advanced features like centralized reporting and cloud-based solutions for remote work, while they said GravityZone EDR's encryption could be better. Reviews of Trend Micro's customer service were generally positive, while users had mixed opinions about Bitdefender's support quality.
"The stability is very good."
"I get alerts when scripts are detected in the environment."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"The solution was relatively easy to deploy."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering. The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use."
"GravityZone can be controlled from the cloud."
"Bitdefender GravityZone EDR needs to be more stable."
"I like that you can manage all the time and you can uninstall and install everything via the web console."
"Great protection against malware, ransomware, and any other forms of malicious software."
"It is easy to scale and it is suitable for organizations from small businesses to enterprise."
"We have clients who are also migrating from other anti-virus solutions to GravityZone because of the ease of use, ease of installation and the fact that it can be deployed in the cloud and the same software; you can actually install on other server or workstation. It automatically knows what it's protecting."
"Bitdefender GravityZone EDR's installation is straightforward."
"The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use."
"We've been able to integrate the solution with other security products."
"Along with the anti-malware, it has a built-in device control and DLP."
"We've found the technical support to be very helpful overall."
"It's easy to use and used to be a very good solution."
"The main benefit is the threat intelligence network of Trend Micro."
"Device control works well, and the anti-malware updates are also pretty good. Every two or three weeks, you get updates. The frequency of the release of new definitions is quite good. We had peace of mind."
"I have opened three tickets with the technical support and they were responsive and asked me to send them my logs."
"Detections could be improved."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"Intelligence aspects need improvement"
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"The solution is not stable."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"Technical support could be faster and more responsive."
"The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior."
"They should include the Hebrew language for its technical support in terms of communication."
"The stability must be improved."
"The graphical user interface for EDR could be improved."
"The firewall security could be better."
"The product fails to provide guides to its users...I want the tool to offer some guides and hands-on training that can guide users who want to learn more about the product without the vendor's help."
"The only problem we have, and I don't know if maybe it's the package we bought, is that it lacks the parts of data protection and application blacklisting."
"When I was setting this up for one of my clients, I was not able to deploy the DLP."
"Trend Micro Apex One can improve its vulnerability assessment and monitoring tools."
"The application and web controls have room for improvement."
"I would like to see the initial setup simplified to make it less complicated, and the price reduced."
"I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents."
"The solution should adjust its pricing for the smaller market we are in."
"One of Trend Micro's weaknesses is its high resource utilization."
"Lacking features, not yet fully mature."
More Trend Vision One Endpoint Security Pricing and Cost Advice →
Bitdefender GravityZone EDR is ranked 13th in Endpoint Detection and Response (EDR) with 56 reviews while Trend Vision One Endpoint Security is ranked 6th in Endpoint Detection and Response (EDR) with 125 reviews. Bitdefender GravityZone EDR is rated 8.6, while Trend Vision One Endpoint Security is rated 8.2. The top reviewer of Bitdefender GravityZone EDR writes "High-quality threat intelligence, including encryption and mobile device protection". On the other hand, the top reviewer of Trend Vision One Endpoint Security writes "We can get consolidated logs of suspicious objects and malware attacks in a single console". Bitdefender GravityZone EDR is most compared with Microsoft Defender for Endpoint, SentinelOne Singularity Complete, CrowdStrike Falcon, Kaspersky Endpoint Security for Business and Datto Endpoint Detection and Response (EDR), whereas Trend Vision One Endpoint Security is most compared with Trend Micro Deep Security, Microsoft Defender for Endpoint, Trend Vision One and Cortex XDR by Palo Alto Networks. See our Bitdefender GravityZone EDR vs. Trend Vision One Endpoint Security report.
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