We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The rules functionality makes it easier to classify data for different groups."
"This solution has improved our tracking."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"Portfolio management is very useful for us."
"I am just waiting for the new release with the new enhanced UI."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"Recently, improvements have been more focused on the interface side."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"We would like the service modelling functionality of this solution to be improved."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"An area for improvement in ServiceNow is the reporting because there are reporting features that would be better when done within the platform, rather than having to buy the performance analytics model. There is so much difference between the dashboarding that you can do from the platform versus what's on the performance analytics model. Some of the features currently available within performance analytics would be good to have within the platform because sometimes, customers will say that the tool is okay, but it's not enough, so you'll need to go with the performance analytics model, and that's costly."
"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool. So, a lot of development is needed to get it to be the kind of tool that you would like it to be. It serves as a platform, and you only get out of it what you invest in terms of development. So, CMDB on its own isn't quite robust until you actually have a CMD project to make it robust. The same thing is there with asset management and all other parts of it. Out of the box, it's not competitive with a like-for-like application."
"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
BMC Atrium CMDB is ranked 3rd in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
See our list of best Configuration Management Databases vendors.
We monitor all Configuration Management Databases reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.