We performed a comparison between Device42 and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most valuable features in my experience is the precise tracking of hardware devices and their locations registered in the solution. The solution allows to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain upper hand on the customers and provide them with a great satisfaction because they can visually see the arrangement of their assets within the organisation or building."
"The import/export for bulk operations is a valuable and good feature."
"A big plus for Device42 was the auto-discovery. With it, we have updated devices, updated systems, and up-to-date systems."
"The most helpful feature in Device42 was the import feature, where you can seamlessly import your information into the configuration database manager."
"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."
"Device42 has everything in one place and links it altogether. This helps when you need to figure out where things are going wrong, where things are happening, or how everything is linked together."
"The solution is agentless."
"The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"It has helped in tracking hardware and software and reducing overall costs."
"The product's most valuable feature is its ability to extract the details of organizational hardware and provide the latest setup updates."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."
"We chose ServiceNow because it has more functionalities. It takes at least one week to be trained on ServiceNow, and it is easy to learn."
"I would like to see API management as an additional feature in the tool's future versions. It will give more API security."
"In my experience I believe that the key concern is the pricing strategy of the solution. Instead other solutions such as lanweber are much more cost effective. Previously, Device42 operated on perpetualysis without any fees. But recently they have altered the pricing model to include a subscription fee which I see as a very costly affair. Therefore I would like to suggest that they evaluate their pricing strategy and licence scheme, conduct a market research and ensure that they provide the right product in the market at the right price."
"Mapping items wasn't as intuitive as importing in Device42, so this is an area for improvement."
"Currently, if you want to ping devices, you need to log into Appliance Manager. This feature should be available on the Device42 side. You should be able to use the ping utility without logging into Appliance Manager. The features that are there in Appliance Manager should also be available on the main Device42 server so that you have more control on one screen. You don't need to switch to another portal, but it is not something critical."
"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."
"It would be nice for the agent to have an installer versus a single file across multiple systems."
"The reporting could be better. The Insights+ component is an improvement, but they even admit it isn't the greatest. The documentation on their website could also be improved, but Device42 is constantly changing, so the documentation would have to change almost daily."
"The dependency mapping can be quite slow sometimes, if you've got a lot of things connecting to services. It can be very slow to build up the map."
"The tool is not user-friendly. It has a lot of features and you can get lost in it."
"The initial setup is a bit complex."
"We would like the solution to be made more easily scalable in future updates."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."
"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
"There's room for improvement in terms of integration."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve."
Device42 is ranked 2nd in Configuration Management Databases with 25 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. Device42 is rated 8.4, while ServiceNow CMDB is rated 8.6. The top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". Device42 is most compared with ServiceNow, Infoblox IPAM, JIRA Service Management, BMC Helix Discovery and Lansweeper, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our Device42 vs. ServiceNow CMDB report.
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