We performed a comparison between BMC Remedy and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The incident management console is available out of the box."
"It includes features for automation, such as smart reporting capabilities."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The solution helps us manage, escalate, and solve incidents."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The technical support is great."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The auto-discovery feature has helped us a lot."
"There are issues from a product functionality perspective."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Could be more user friendly for admins to manage."
"Continuous improvement is recommended."
"The UI is quite outdated."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The asset management tool is costly."
"The engineering area needs improvement."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. BMC Remedy is rated 8.0, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and BMC Track-It!, whereas ManageEngine IT Asset Management is most compared with Lansweeper, Freshservice, Axonius and ServiceNow. See our BMC Remedy vs. ManageEngine IT Asset Management report.
See our list of best IT Asset Management vendors and best License Management vendors.
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