We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Weekly reports to management really make our life simple."
"The most valuable feature is the automated service mapping."
"The solution is definitely useful."
"The data models are the most useful aspect of the solution."
"It is a scalable solution."
"The most valuable feature of the solution is its application dependency mapping."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The incident management console is available out of the box."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It has a good peer sharing module."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The service management features are beneficial – very good."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"A review of end of life data would be nice."
"The license model could be more flexible and cheaper pricing."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"BMC Helix Discovery needs more customization options."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The initial setup of BMC Remedy Asset Management was complex."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"There are issues from a product functionality perspective."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The upgrade process could be better. It would be a good improvement."
"The desktop technicians face some challenges with the solution."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 21 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, ServiceNow Discovery, Device42, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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