We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It's a scalable product."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It has a good peer sharing module."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The incident management console is available out of the box."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The solution is extremely user-friendly."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"Continuous improvement is recommended."
"Could be more user friendly for admins to manage."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"There is room for improvement in terms of support."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"It needs to improve user roles and access rights."
"Not a ten because the price is high."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.2, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas VMware Service Manager is most compared with ServiceNow.
See our list of best IT Asset Management vendors and best License Management vendors.
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