We performed a comparison between Box and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Simple file sharing and sync for internal and external customers."
"It is a very user-friendly product."
"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
"Sharing and collaborating across files and folders has been a massive game changer."
"I like that Box makes it easy to deploy virtual machines."
"Box is very realistic when it comes to sharing capabilities."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"The solution is used for data storage and any kind of visualization."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"The solution can be used remotely; it's easy to upload and share files."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"Better integration with other solutions is needed."
"The integration with other products should be improved."
"I find their API to be quite complex and it could be more straightforward."
"Working on documents in real-time is sometimes faulty and could be improved."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"In my experience, their technical support can be a little slow."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"File location could be improved."
Box is ranked 4th in Enterprise Content Management with 37 reviews while Kiteworks is ranked 5th in Enterprise Content Management with 12 reviews. Box is rated 8.4, while Kiteworks is rated 8.8. The top reviewer of Box writes "Used for data storage and data collaboration, but its data security could be improved". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Backblaze B2, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and Microsoft Office SharePoint Server. See our Box vs. Kiteworks report.
See our list of best Enterprise Content Management vendors and best Content Collaboration Platforms vendors.
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