We performed a comparison between New Relic and Broadcom DX Application Performance Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic emerges as the preferred choice over Broadcom DX APM due to its versatile features, accurate alerts, better UI, simpler setup process, and more reasonable pricing. While both products have mixed reviews on customer support, New Relic has a wider range of positive feedback. Some users find Broadcom DX APM to be expensive compared to New Relic.
"With the new feature CA Team Center is much easier to view the information of my user experience, with this unified vision, it was even practical for lay users to use the tool"
"We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems."
"If there's something that you really need to get at that doesn't come out of the box, you can pretty easily put together some custom metrics and get those in place."
"We receive good transactions from it with good graphs, as well, documenting the activities of total visitors on the site. We can pull the reports and provide them to the client, as required."
"The deployment was easy."
"The features that I find most valuable are related to network monitoring."
"The time it takes to track problems in applications is the most valuable return that we have from this solution."
"The insight it gives into the applications that it's actually applied to, and the flexibility to do many things with those metrics, and also feed your own metrics from external sources."
"The most valuable feature is application monitoring."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"End-user Synthetics and monitoring are very good."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"You don't have to go through a list of 500 servers."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The solution is quite stable."
"The front-end representation should match other competitors such as AppDynamics."
"The product displays some graphics and sometimes we want to have some different metrics in the same graphic but it doesn't display in the same scale, so it's quite complicated to see the metrics. If the product would be able to manage a double scale, it would be perfect."
"Broadcom DX Application Performance Management could improve its supportability to the current technologies and the end-to-end correlation feature should be done automatically without custom configurations. Additionally, there should not be any configuration changes to the client-side when deploying the solution."
"There are several areas that could be improved in Broadcom DX Application Performance Management. One of the main areas is user experience monitoring, which is currently not available. Additionally, they need to develop a solution that is compatible with OpenShift 4, as their current solution only works when an agent is installed within the image, which is not possible in OpenShift 4 as it removes the agent."
"It doesn't have a proper database, and the configuration is very difficult."
"The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we can not extract the information of the tool through reports. We have needed several times to use screen print screen, CTRL + C and CTRL + V."
"User interface - CA is moving towards HTML5, but still a lot is Java, old fashioned, non-customizable and not user friendly. It’s look and feel is still too technical."
"Documentation needs to be centralized."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"The solution must provide better support for Azure Web Apps service."
More Broadcom DX Application Performance Management Pricing and Cost Advice →
Broadcom DX Application Performance Management is ranked 22nd in Application Performance Monitoring (APM) and Observability with 161 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Broadcom DX Application Performance Management is rated 8.0, while New Relic is rated 8.6. The top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, VMware Aria Operations for Applications and BMC TrueSight Operations Management, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Broadcom DX Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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AppDynamics, New Relic & CA Technologies?
It all depends on the problems you want to solve. They all have their strengths. CA is long in the tooth (old) and with NetQoS has new life being pushed into it, but making it all fit is a challenge. Also with CA you may have to open up the applications to add some other custom monitoring of application package names/methods if you want more detail than out of the box.
Understanding the full flow of a transaction when it talks to other transactions was our key to understanding why we had issues. The Riverbed family of products enabled that for us but even that required work on our part to further decode the MQ traffic better than they did. It went into the MQ Black box, and came out, but did not reveal what happened inside the box. There were requests inside the box that went elsewhere. Those had not been picked up with the tool.
Cons for all of them are that they only sample transactions and can't follow a single user from their device all the way through to the backend database or mainframe. Best using dynaTrace if you want true 100% end to end monitoring.
Saluting Mike, Richard for your sound advice!
Henry
I have found Dynatrace to be much better. It integrates with more tools than any of the 3 listed above.
From my experience with CA Wily, it's more expensive and requires a long implementation, it is also less flexible.
We did not consider New Relic because we did not want to have our sensitive data hosted in the cloud. Not acceptable in our business.
AppDynamics offered a short implementation time, immediate satisfaction and only required fine-tuning afterwards. Also the pricing was lower then CA Wily.
All three are good tools for monitoring web application transactions. Of course, CA has a much broader set of capabilities than the other two - can monitor networks, servers, databases, etc. AppDynamics provides a product that you can use in-house. NewRelic is only a SaaS offering. Which of these is best for you - depends on what you need. If you already have CA deployed, you are probably looking at just web transaction monitoring then. AppDynamics and NewRelic are more current in this area than CA Wily.