We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The most valuable features of New Relic are the reports and ease of use."
"The solution is scalable, and it is easy because all the documentation is available."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The integration and configuration of New Relic is straightforward and easy."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The product's initial setup phase is very easy."
"Prometheus is a great solution for monitoring."
"The best thing about Prometheus is its integration."
"Prometheus gives us high availability automatically."
"The product has an easy-to-understand interface."
"It is an efficient solution."
"It is highly valuable as it serves as the foundation for our infrastructure monitoring tools."
"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The deployment process could be improved."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"It would help customers if there were an on-premises version available."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The simplicity of the query language could be improved. The current query language is not easy to work with."
"The scalability must be improved."
"When it comes to deployment, if you have no experience with something like a CI/CD pipeline, it might be a challenge."
"The solution's error handling part could be improved."
"They could provide efficient logs in terms of clarity and ease of access similar to Datadog’s paid version."
"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."
"Its stability could be even better."
"The alert functionality is kind of lackluster."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Sentry, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
