Cisco CCX is ranked 3rd in Contact Center Infrastructure while Mitel Contact Center Solutions is ranked 4th in Contact Center Infrastructure. Cisco CCX is rated 9.0, while Mitel Contact Center Solutions is rated 0.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone, Nuance IVR and Five9, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare, Genesys Cloud CX and Five9.
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