We performed a comparison between Cisco Umbrella and Zscaler CASB based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: According to user feedback, Cisco Umbrella is the preferred choice when compared to Zscaler CASB. This is due to its comprehensive features, ease of use, strong integration with other products, and positive customer service. Cisco Umbrella offers granular customization options for DNS blocking, content filtering, and single-pane-of-glass management. While Zscaler CASB is appreciated for its zero trust feature and competitive pricing, it does not match the level of features and integration offered by Cisco Umbrella.
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"For us and for customers, it's the ease of integration with Meraki. It's just a couple of clicks. That allows us to deploy very fast, and it doesn't change the way a customer uses his service. It's just more secure."
"The primary advantage of Cisco Umbrella is its ability to safeguard our users no matter where they are working from - whether it's in the office or remotely, as per the new work model that has emerged globally. This integrated security solution has simplified our lives by combining all the necessary security measures in one product. Additionally, deploying the product is all it takes to protect all our users."
"Improves security through DNS visibility, which can block malware, phishing, C&C, etc."
"It is user-friendly. It is easy to manage the solution."
"Overall, it is a very good solution. It is a simple solution and very easy to set up."
"The integration features within, for example, the Cisco VPN product and the Umbrella module are valuable."
"It blocks malicious DNS queries daily which is very beneficial."
"It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers."
"The tool's scalability is good."
"The most valuable features of Zscaler CASB are API integration and DLP."
"Overall, the solution does a pretty good job at web filtering."
"It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user."
"Has a good zero trust feature."
"Zscaler CASB's latency and architecture are excellent."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The solution's technical support is not very good."
"The pricing changes too fast. We get the license and we need to relicense it because they already made changes to it. We always need to be on top of the licenses because they're always changing."
"We would like to see the enhancements made to the EDR, as we see features that are running endpoint management."
"Having ready-to-go templates with best practices is definitely something that would be an improvement. Deployment, from day one, is something that definitely needs to be improved for Cisco customers."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"For us, as an MSP, the initial licensing changes were a roadblock, and they still could be a lot clearer. Specifically, it's an honor-based licensing system. We'd like it to be more specific to our traffic or our users so that we can make sure that the customer is paying for all their licensing."
"Cisco Umbrella should add some more documentation on proxies."
"I would like to see more integrations with more products. Some of the integrations need to be simpler as well. For example, the integration with Cisco Secure Firewall could be simpler. It would be good to make reporting simpler. For those who don't use SecureX, it would be good to make Umbrella really simple to use upfront. It's not a difficult product, but it can be daunting for someone who isn't exposed to it because there are so many options."
"It needs to offer SSO, single sign-on, and items of that nature."
"The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive."
"Zscaler CASB should include integrations with other SaaS applications."
"The pre-defined dictionaries could be improved."
"User management can be improved."
"Zscaler CASB breaks down at times."
Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 108 reviews while Zscaler CASB is ranked 9th in Cloud Access Security Brokers (CASB) with 6 reviews. Cisco Umbrella is rated 8.8, while Zscaler CASB is rated 7.6. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Zscaler CASB writes "A stable solution that provides API integration and DLP, but lacks integrations with other SaaS applications". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Zscaler CASB is most compared with Skyhigh Security, Microsoft Defender for Cloud Apps, ThreatLocker Elevation Control, Prisma Access by Palo Alto Networks and Ivanti Application Control. See our Cisco Umbrella vs. Zscaler CASB report.
See our list of best Cloud Access Security Brokers (CASB) vendors.
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