Cisco Umbrella vs Zscaler CASB comparison

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Lookout Logo
573 views|452 comparisons
71% willing to recommend
Cisco Logo
10,182 views|6,909 comparisons
97% willing to recommend
Zscaler Logo
810 views|503 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 12, 2023

We performed a comparison between Cisco Umbrella and Zscaler CASB based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Cisco Umbrella's initial setup is well-documented and easy to follow, with a cloud-based solution that requires minimal maintenance. However, some users may desire more granular controls. On the other hand, Zscaler CASB's setup is believed to be reliable and simple.
  • Features: Cisco Umbrella offers a variety of features such as DNS blocking customization, content filtering, and integration with infrastructure. On the other hand, Zscaler CASB is known for its zero trust feature.
  • Pricing: Cisco Umbrella's pricing is comprehensive but can be perplexing due to frequent changes. Cisco as well allows for negotiation and offers discounts to partners and educational institutions. Zscaler CASB's pricing is competitive. 
  • Service and Support: Cisco Umbrella's customer service has received mixed feedback, with some customers highlighting the quality of the technical support, while others have expressed difficulties in accessing it. Zscaler CASB's technical support is considered satisfactory.
  • ROI: Cisco Umbrella is known for enhancing productivity, boosting application performance, and detecting vulnerabilities. Customers appreciate its value as seen in their license renewals. On the other hand, Zscaler CASB is recognized for enhancing security posture, reducing data breach risk, and providing better control and visibility over cloud applications and data.

Comparison Results: According to user feedback, Cisco Umbrella is the preferred choice when compared to Zscaler CASB. This is due to its comprehensive features, ease of use, strong integration with other products, and positive customer service. Cisco Umbrella offers granular customization options for DNS blocking, content filtering, and single-pane-of-glass management. While Zscaler CASB is appreciated for its zero trust feature and competitive pricing, it does not match the level of features and integration offered by Cisco Umbrella.

To learn more, read our detailed Cisco Umbrella vs. Zscaler CASB Report (Updated: March 2024).
771,170 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is stable.""On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator.""The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade.""The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."

More Lookout Pros →

"For us and for customers, it's the ease of integration with Meraki. It's just a couple of clicks. That allows us to deploy very fast, and it doesn't change the way a customer uses his service. It's just more secure.""The primary advantage of Cisco Umbrella is its ability to safeguard our users no matter where they are working from - whether it's in the office or remotely, as per the new work model that has emerged globally. This integrated security solution has simplified our lives by combining all the necessary security measures in one product. Additionally, deploying the product is all it takes to protect all our users.""Improves security through DNS visibility, which can block malware, phishing, C&C, etc.""It is user-friendly. It is easy to manage the solution.""Overall, it is a very good solution. It is a simple solution and very easy to set up.""The integration features within, for example, the Cisco VPN product and the Umbrella module are valuable.""It blocks malicious DNS queries daily which is very beneficial.""It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers."

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"The tool's scalability is good.""The most valuable features of Zscaler CASB are API integration and DLP.""Overall, the solution does a pretty good job at web filtering.""It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user.""Has a good zero trust feature.""Zscaler CASB's latency and architecture are excellent."

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Cons
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer""We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now.""Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving.""From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."

More Lookout Cons →

"The solution's technical support is not very good.""The pricing changes too fast. We get the license and we need to relicense it because they already made changes to it. We always need to be on top of the licenses because they're always changing.""We would like to see the enhancements made to the EDR, as we see features that are running endpoint management.""Having ready-to-go templates with best practices is definitely something that would be an improvement. Deployment, from day one, is something that definitely needs to be improved for Cisco customers.""One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market.""For us, as an MSP, the initial licensing changes were a roadblock, and they still could be a lot clearer. Specifically, it's an honor-based licensing system. We'd like it to be more specific to our traffic or our users so that we can make sure that the customer is paying for all their licensing.""Cisco Umbrella should add some more documentation on proxies.""I would like to see more integrations with more products. Some of the integrations need to be simpler as well. For example, the integration with Cisco Secure Firewall could be simpler. It would be good to make reporting simpler. For those who don't use SecureX, it would be good to make Umbrella really simple to use upfront. It's not a difficult product, but it can be daunting for someone who isn't exposed to it because there are so many options."

More Cisco Umbrella Cons →

"It needs to offer SSO, single sign-on, and items of that nature.""The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive.""Zscaler CASB should include integrations with other SaaS applications.""The pre-defined dictionaries could be improved.""User management can be improved.""Zscaler CASB breaks down at times."

More Zscaler CASB Cons →

Pricing and Cost Advice
  • "The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it."
  • "Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."
  • "In terms of feature performance versus cost, they're a good value."
  • "The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For example, Lookout costs 2/3rd of Prisma's licensing price."
  • More Lookout Pricing and Cost Advice →

  • "​The pricing is fair."
  • "You can request an evaluation license​."
  • "It needs a better price point."
  • "The product is pricey compared to Cisco Firepower."
  • "The price could be lower."
  • "There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user."
  • "Our costs were negotiated, and they are okay."
  • "Our licensing fees are on a yearly basis."
  • More Cisco Umbrella Pricing and Cost Advice →

  • "Zscaler CASB is an expensive solution."
  • "The solution has increased prices this year."
  • "As per industry leads, Zscaler CASB is an expensive solution."
  • More Zscaler CASB Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For… more »
    Top Answer:The solution could improve identity integration as well. Zero trust, it's a good start as a zero-trust solution… more »
    Top Answer: Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer:Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native… more »
    Top Answer:Cisco Umbrella is easy to monitor, manage, and deploy.
    Top Answer:I use Zscaler CASB to get the visibility of the cloud application since everything is moving to the cloud these days. We… more »
    Comparisons
    Also Known As
    CipherCloud
    OpenDNS
    Learn More
    Overview

    Lookout is a well-established and powerful secure web gateway (SWG) solution that protects more than 200 million users from threats that can result from the penetration of unsecured web traffic into their networks. Lookout is designed to enable organizations to work remotely while maintaining a tight blanket of security over their confidential business data. It provides administrators with security that extends from their endpoints to the cloud service that they are using to run their organization’s network. 

    Users of Lookout are able to proactively detect threats and keep themselves secure from a field of threats that constantly evolves. IT teams can protect their organizations without having to rely on any other security solutions. This singular solution can run on multiple kinds of mobile devices. The privacy of individuals is preserved while keeping compliance rules intact. Additionally, users gain access to a number of tools that enable them to prevent security breaches from taking place.

    Lookout Benefits

    Some of the ways that organizations can benefit by deploying Lookout include:

    • Ease of deployment. Lookout is a solution whose design makes it easy for users to deploy it. It provides users with simple, step-by-step instructions that remove the need for organizations to devote extensive amounts of time to make sure that it is properly set up. Anyone can quickly set up the solution without undergoing technical training. 
    • Built-in support. Users of the Lookout application have access to built-in demos that can teach them how to use various solution features. Instead of spending time trying to figure out the application, users can watch the demo that is most relevant to them and see for themselves how that particular feature is used.
    • Easy-to-use user interface. Lookout’s user interface is laid out in an intuitive way that makes it easy for administrators to navigate. This interface is present in both the mobile and desktop versions of this solution. 
    • Settings customization. Lookout has a built-in settings customization menu. This makes it possible for administrators to easily customize their settings so that they best conform to their needs. 

    Lookout Features

    • Activity monitoring and activity tracking. Lookout’s activity monitoring and activity tracking capabilities enable users to keep a close eye on the activities that are taking place in their networks. IT teams and administrators have the ability to watch their networks for any unusual activity. These features ensure that organizations can keep ahead of any potential threats. They provide the kinds of insights and warnings that make the jobs of those IT teams and administrators much easier and more streamlined. 
    • Encryption. Organizations that employ Lookout can encrypt their networks and keep crucial business data from being read by unauthorized parties. This feature keeps the secrets organizations are trying to keep out of the wrong hands.
    • Anti-virus tools. Lookout provides users with tools to block threats from harming their networks. These tools can successfully block 99.6 percent of threats without raising false alarms. 

    Cisco Umbrella offers flexible, cloud-delivered security according to users’ requirements Cisco Umbrella includes secure web gateway, firewall, and cloud access security broker (CASB) functionality all delivered from a single cloud security service. Cisco Umbrella’s protection is extended to devices, remote users, and distributed locations anywhere. As company employees work from many locations and devices, Cisco Umbrella is the easiest way to effectively protect users everywhere in minutes.

    Cisco Umbrella uses machine learning to search for, identify, and even predict malicious domains. By learning from internet activity patterns, this DNS-layer security solution can automatically identify attacker infrastructure being staged for the next threat. These domains are then proactively blocked, protecting networks from potential compromise. Cisco Umbrella analyzes terabytes of data in real time across all markets, geographies, and protocols.

    Cisco Umbrella works with leading IT companies to integrate its security enforcement and intelligence. Built with a bidirectional API, Cisco Umbrella makes it easy to extend protection from on-premises security appliances to cloud controlled devices and sites.

    Cisco Umbrella is suitable for small businesses without dedicated security professionals, as well as for multinational enterprises with complex environments.

    Why use Cisco Umbrella?

    • Simplify security management: Cisco Umbrella is the fastest and easiest way to protect all users within minutes and reduces the number of infections and alerts sent from other security products by stopping threats at the earliest point. With no hardware to install and no software to manually update, ongoing management is simple

    • Reliable reporting: Cisco Umbrella reports show activity for each device or network in the system. Users gain a more complete picture of the security risks facing their organization and can take action to remedy them.

    • Manage and control cloud apps: Umbrella provides visibility into sanctioned and unsanctioned cloud services in use across the enterprise. Users can uncover new services being used, see who is using them, identify potential risk, and block specific applications easily.

    Reviews from Real Users

    Cisco Umbrella stands out among its competitors for a number of reasons. Some of the major ones are its DNS-based protection, ability to protect users no matter where they are located, stability, and high performance.

    Daniel B., a network specialist at Syswind Kft, writes, “We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks. It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple. Efficient protection on the DNS level and even higher. The sandboxing feature analyses and handles the complicated security risks.”

    Victor M., SOC & Security Services Director at BEST, notes, “It provides security for the remote workers and it helps to improve enterprise security in a very easy way. We mainly enjoy web software protection capabilities. It prevents the end-users from getting into bad sites or sites that potentially could have malware or could be phishing. It helps end-users avoid the wrong sites. The solution works very smoothly. The user interface is good.”

    OpenDNS is a part of Cisco providing a suite of consumer products aimed at making the internet faster, safer, and more reliable.

    Zscaler CASB (Cloud Access Security Broker) is a security solution offered by Zscaler, a leading cloud security company. CASB technology helps organizations gain visibility and control over cloud applications and services being used by their employees. Zscaler CASB specifically focuses on securing cloud access and data protection.

    Zscaler CASB Benefits:

    • Easy to use interface
    • Offers a wide range of security features
    • Provides real-time protection against malware and viruses
    • Theft protection feature helps locate lost or stolen devices
    • Data backup feature ensures important data is not lost
    • Safe browsing feature blocks malicious websites

    Zscaler CASB Features:

    • Cloud Application Visibility: Zscaler CASB helps organizations discover and gain insights into the cloud applications and services being used across their network. It provides visibility into shadow IT and unapproved cloud usage.
    • Data Loss Prevention (DLP): It enables organizations to enforce data protection policies and prevent sensitive information from being leaked or exposed in cloud applications. Zscaler CASB helps identify and control data sharing and transfers, protecting against data breaches.
    • Access Controls: Zscaler CASB enforces granular access controls to cloud applications, ensuring that users have appropriate permissions and are authenticated securely. It helps organizations implement strong authentication methods, single sign-on (SSO), and multi-factor authentication (MFA) for cloud access.
    • Threat Protection: Zscaler CASB offers protection against cloud-specific threats, such as account compromises, malware, and data exfiltration. It uses threat intelligence and behavioral analysis to detect and mitigate these threats in real-time.
    • Compliance and Governance: Zscaler CASB helps organizations enforce compliance with industry regulations and data protection standards. It offers policy enforcement, auditing, and reporting capabilities to meet regulatory requirements for data privacy and security.
    • Shadow IT Discovery and Control: Zscaler CASB identifies unauthorized or risky cloud applications being used by employees, providing organizations with insights into shadow IT. It enables IT teams to assess risks, enforce policies, and take appropriate actions to manage and control cloud usage.
    • Encryption and Data Protection: Zscaler CASB provides options for data encryption and tokenization to protect sensitive information stored and transmitted in cloud applications. It helps organizations maintain data privacy and confidentiality.

    Zscaler CASB integrates with cloud service providers' APIs and employs various techniques, such as proxying and traffic analysis, to provide security and control over cloud application usage. It can be deployed as a standalone solution or integrated with other security technologies within an organization's existing infrastructure.

    Reviews from Real Users 

    PeerSpot user, IT Security & Operations Manager at a wholesaler/distributor, says that “Web filters well, with good whitelisting/blacklisting capabilities and installs easily on endpoints”.

    Another PeerSpot user, System Analyst at an insurance company, “User-friendly, easy to deploy with a good zero-trust feature”.

    Sample Customers
    Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
    Zenith Live, Azure, Carlsberg Group
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm10%
    Manufacturing Company10%
    Government6%
    REVIEWERS
    Financial Services Firm14%
    Comms Service Provider11%
    Computer Software Company9%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization17%
    Financial Services Firm8%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm11%
    Insurance Company9%
    Manufacturing Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise61%
    REVIEWERS
    Small Business38%
    Midsize Enterprise23%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise27%
    Large Enterprise54%
    REVIEWERS
    Small Business29%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise68%
    Buyer's Guide
    Cisco Umbrella vs. Zscaler CASB
    March 2024
    Find out what your peers are saying about Cisco Umbrella vs. Zscaler CASB and other solutions. Updated: March 2024.
    771,170 professionals have used our research since 2012.

    Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 108 reviews while Zscaler CASB is ranked 9th in Cloud Access Security Brokers (CASB) with 6 reviews. Cisco Umbrella is rated 8.8, while Zscaler CASB is rated 7.6. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Zscaler CASB writes "A stable solution that provides API integration and DLP, but lacks integrations with other SaaS applications". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Zscaler CASB is most compared with Skyhigh Security, Microsoft Defender for Cloud Apps, ThreatLocker Elevation Control, Prisma Access by Palo Alto Networks and Ivanti Application Control. See our Cisco Umbrella vs. Zscaler CASB report.

    See our list of best Cloud Access Security Brokers (CASB) vendors.

    We monitor all Cloud Access Security Brokers (CASB) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.