We performed a comparison between Prisma Access by Palo Alto Networks and Zscaler CASB based on real PeerSpot user reviews.
Find out in this report how the two Cloud Access Security Brokers (CASB) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The tool's consolidation is pretty quick."
"Monitoring is the most valuable feature because we can easily monitor all kinds of stuff coming over the network. We can check the dashboard and work accordingly."
"The product's initial setup phase is simple."
"It has predefined or preconfigured rules, which are getting periodically updated. They are providing continuous improvements and periodically updating all search queries that they are looking for. That is one thing that helps us to stay vigilant and focused. If we query our AWS account for any breaches or vulnerabilities with any of the cloud tests, and it alerts us based on these predefined rules. It also provides an option to configure our own rules, and based on these rules, it can query the cloud trail logs, pull the information, and trigger alerts in real-time. I haven't explored this feature much because there are multiple accounts, and we don't have enough time to explore this feature. It also provides multiple integrations. When vulnerabilities or breaches are happening, you should be aware of them immediately. It provides integration with tools such as Slack, PagerDuty so that you can get alerted as soon as the high severity stuff comes up. For example, you have a security group that has allowed public traffic on port 22. As TechOps, you should be aware of this immediately. You cannot scan each machine or look into all security groups to identify it. So, Prisma helps us and alerts us when this kind of high-priority stuff comes up. It has different statistics, analytics, and graphs for data. The description of alerts is also pretty good. They describe what are the possible causes for this and what are the solutions. From Prisma Cloud, you can directly go to the AWS account. When you click on an alert, a resource, or a resource ID, it takes you to the AWS console where you need to log in. If you are already logged in, it will take you to that instance directly, and you can fix the issue there. I have found this feature very useful."
"Palo Alto Firewall is one of the best firewalls in the world."
"Prisma's most valuable feature would be its ability to identify bad or risky configurations."
"The most valuable features of the solution stem from the fact that it offers stability and scalability while being a very secure product."
"Prisma Access by Palo Alto Networks is a seamless solution."
"Zscaler CASB's latency and architecture are excellent."
"The most valuable features of Zscaler CASB are API integration and DLP."
"It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user."
"The tool's scalability is good."
"Overall, the solution does a pretty good job at web filtering."
"Has a good zero trust feature."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"Their next release should provide solutions for the mobile environment."
"The solution needs to be more compatible with other solutions. This is specifically a problem for us when it comes to healthcare applications. They have proprietary connection types and things of that nature that make compatibility a challenge sometimes."
"They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production."
"We've run into some challenges, having hit a lot of bugs over the past year in the deployment of GlobalProtect. We've had our fair share of issues that I haven't been happy with. We're working with the support organization to remediate them and waiting for updated releases. The response on getting the bugs fixed has not been what I would consider adequate for a product like this."
"The documentation is generally good, but they could provide a more detailed description of all the configuration steps. I have to search for information or call support. Palo Alto could add more knowledge base articles about configuration with screenshots and walkthroughs. That would be helpful. When configuring a product, you want to see examples of how it is done."
"The product's price is an area of concern where improvements are required. The solution's price should be lowered."
"The initial support team is not very good. Most of the time, I have found that they are one to three years experienced only. They don't have network expertise. They know about Palo Alto products but don't know how to troubleshoot the issues. We have to guide them most of the time to troubleshoot correctly since their approach is not developed."
"I would like to see better pricing and an easier logging process. Also, if there was a way to log a global log, everything could go onto the system. It would be better if there was a third log, otherwise one would have to do everything manually."
"Zscaler CASB breaks down at times."
"Zscaler CASB should include integrations with other SaaS applications."
"It needs to offer SSO, single sign-on, and items of that nature."
"The pre-defined dictionaries could be improved."
"The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive."
"User management can be improved."
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Prisma Access by Palo Alto Networks is ranked 3rd in Cloud Access Security Brokers (CASB) with 57 reviews while Zscaler CASB is ranked 9th in Cloud Access Security Brokers (CASB) with 6 reviews. Prisma Access by Palo Alto Networks is rated 8.2, while Zscaler CASB is rated 7.6. The top reviewer of Prisma Access by Palo Alto Networks writes "Integration with Palo Alto platforms such as Cortex Data Lake and Autofocus gives us visibility into our attack surface". On the other hand, the top reviewer of Zscaler CASB writes "A stable solution that provides API integration and DLP, but lacks integrations with other SaaS applications". Prisma Access by Palo Alto Networks is most compared with Zscaler Zero Trust Exchange, Netskope , Cisco Umbrella, Zscaler Internet Access and Prisma SD-WAN, whereas Zscaler CASB is most compared with Skyhigh Security, Microsoft Defender for Cloud Apps, ThreatLocker Elevation Control, Cisco Umbrella and Ivanti Application Control. See our Prisma Access by Palo Alto Networks vs. Zscaler CASB report.
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