We performed a comparison between Clarity SM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"It's fairly easy to use, from a UI standpoint."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."
"The view it provides into who's doing the work."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"It is easy to tell what needs fixing and the priority of things."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"If I had to choose, it would be more around the user interface than the mobile experience."
"They should enhance the service desk manager's service point function to be more customizable."
"Report solutions are a little short."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"The monitoring tool is in need of improvement."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Clarity SM is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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