We performed a comparison between Clarity SM and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"Modules of integrated ITIL managers."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."
"We can search open and closed cases to find what we have done in other incidents."
"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"It has a good GUI interface."
"The alert calling feature is the best because notifications are delivered via phone messages."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"There are some issues regarding the knowledge base and the configuration manager."
"It doesn't yet have the ability to integrate with other products."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"The product needs to have a better user experience in the interface and mobile functionality."
"We would like more information about all the configurations that we have on our infrastructure side."
"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"Should have more YouTube webinars."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. Clarity SM is rated 7.8, while Splunk On-Call is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and xMatters .
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
