We performed a comparison between New Relic and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It has a simple initial setup."
"Working with the solution is very easy. It's user-friendly."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"It offers helpful user metrics so we can learn more about the user experience."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The most valuable feature of the solution is helpdesk escalation."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"In the next release, I'd like to see a better pricing structure."
"It would help customers if there were an on-premises version available."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I would like an infrastructure network that provides real-time views, showing the issues."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"Should have more YouTube webinars."
"The solution can be improved by including a wider list of permissions."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. New Relic is rated 8.6, while Splunk On-Call is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, Everbridge IT Alerting, xMatters and JIRA Service Management.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
