We performed a comparison between ConnectWise ScreenConnect and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The initial setup is fairly straightforward."
"The product is really easy to deploy."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"The tool is reliable and easy to configure."
"The portal access was very good."
"This is a product that is easy to install and integrate, and it is simple to use."
"The most valuable feature is the virtual IP creation. It's our most frequently used feature."
"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."
"Stickiness is the most valuable feature of the product."
"F5 BIG-IP APM is relatively easy to use."
"Our customers have never complained about the stability"
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"The solution should add the ability to video chat with the user on the other end."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I really didn't care for the onboarding process and it is something that should be improved."
"There needs to be a way to run the agent without installing, like GoToAssist."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"The solution’s GUI looks very old."
"Cloud services are something that F5 Access Policy Manager could do better"
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"The solution is quite costly."
"We do not have knowledgeable support teams locally."
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 10th in Remote Access with 13 reviews. ConnectWise ScreenConnect is rated 8.4, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Ivanti Connect Secure, Cisco ISE (Identity Services Engine) and Microsoft Remote Desktop Services. See our ConnectWise ScreenConnect vs. F5 BIG-IP Access Policy Manager (APM) report.
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