We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Better than TeamViewer and useful for fixing problems remotely."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Remote support is efficient and easy for our end users to receive support."
"The initial setup is fairly straightforward."
"Microsoft Remote Desktop Services is scalable."
"Installing Microsoft Desktop Services is straightforward."
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"The solution is really fast."
"The installation is straightforward."
"The solution works well as a remote desktop."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"It's scalable enough for our needs and very reliable."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"They could provide a toolbox for the plan I'm on."
"The solution is a little bit complicated when you want to implement it."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"There could be some improvement in the integration of the solution."
"Updates sometimes impact the application and we have system crashes."
"There is a limitation on the number of concurrent users."
"Microsoft still has some really bad remote desktop appliance for Mac."
"I would like to be able to leverage it on other operating systems."
"The performance of Remote Desktop Services could be better."
"Sometimes, the updates break the system."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace and VMware Workstation. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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