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Concentrix vs Teleperformance Contact Management Outsourcing comparison

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Ranking
9th
out of 9 in IT Support Services
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 16 in Customer Management Contact Center Outsourcing
Views
226
Comparisons
190
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Convergys
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Concentrix
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Teleperformance
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Overview
Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

  • Delivers multilingual communications across a wide variety of channels, aided by automation.
  • Manages and coordinates corrective action processes.
  • Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
  • Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.
Sample Customers
DIRECTV
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Concentrix is ranked 9th in IT Support Services while Teleperformance Contact Management Outsourcing is ranked 1st in Customer Management Contact Center Outsourcing. Concentrix is rated 0.0, while Teleperformance Contact Management Outsourcing is rated 0.0. On the other hand, Concentrix is most compared with Nuance IVR and Voxeo Prophecy, whereas Teleperformance Contact Management Outsourcing is most compared with Foundever.

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