We performed a comparison between CyberArk Privileged Access Manager and Symantec Advanced Threat Protection based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The central password manager is the most valuable feature because the password is constantly changing. If an outsider threat came in and gained access to one of those passwords, they would not have access for long."
"CyberArk has helped us to identify, store, protect, and monitor the usage of privileged accounts."
"The most valuable feature of CyberArk Privileged Access Manager is privileged threat analytics."
"What I found most valuable in CyberArk Privileged Access Manager is the Session Manager as it allows you to split the connection between the administrator site and the target site. I also found the Password Manager valuable as it lets you rotate the passwords of privileged users."
"The fact that I can put my vault here in a central location on one net for example, and I'll have a CPM in California, a CPM in Texas, a CPM in New York, a CPM in Florida, and actually be able to grow with my company and not necessarily have to continue to grow my vault until I get to a certain number accounts - yet I can still manage everything across the country, if not the world - I love that. I love the flexibility and the capability of being able to pull those components out."
"It is a central repository. Therefore, if someone needs to access a server, then they go through CyberArk PAM. It provides a secure way to do this and CyberArk PAM records everything. For example, if you are connecting to a Linux server, then once you get into the Linux server and if it is integrated with CyberArk, it will automatically start recording everything that is being done. In most banks, seeing the recordings is very useful. If there are any gaps or something has happened which shouldn't have happened, then we can check the logs and videos. So, it gives security, in a robust manner, to the organization."
"The threat analytics is an important feature."
"This solution is quite stable."
"All of the solution's features are quite valuable for us. We especially like the threat protection it provides."
"Real-time threat analysis is quick and takes action on threats immediately."
"It has certainly helped out our audit efforts because we each stay compliant in terms of various security standards."
"The incident management on the solution is very good. You get a lot of detailed information about an incident. You also get a lot of documentation in connection with the CVI or integration."
"They manage to solve detection quite nicely. There is some rather elaborate detection compared to other providers."
"What I like most about Symantec Advanced Threat Protection is its notification capability."
"The Application Control code and the easy integration are valuable features."
"You don't have to buy a separate email security platform. You can enable that using their endpoint, and I like that. You don't have to have two agents running on the same box."
"If there is an area that has room for improvement, it's probably working with their support and getting people on the phone. That is hard to do with most products in general, but that seems to be the difficult area. The product is fantastic, but sometimes we want somebody on the phone."
"The authentication port is available in CyberArk Alero but not Fortinet products."
"The initial setup was somewhat complex."
"As a customer, I might need a plugin for a specific product, or an application, and CyberArk might have already worked with some other client on it. There has to be some platform where it is available for everybody else to go and grab it, instead of my having to reinvent the wheel."
"The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally."
"Some of the additional features that we are looking at are in the Conjur product. I am specifically discussing key management, API Keys, and things for connecting applications in the CI/CD pipelines."
"It is easily customized, and that customization makes it very easy to start trying to shoehorn the solution into roles it was never intended to fill."
"This is probably a common thing, but they do ask for a lot of log files, a lot of information. They ask you to provide a lot of information to them before they're willing to give you anything at all upfront. It would be better if they were a little more give-and-take upfront: "Why don't you try these couple of things while we take your log files and stuff and go research them?" A little bit of that might be more helpful."
"The administration interface needs a lot of improvement. It should be UI based, and simple. They need to improve it. It's pretty much not that friendly compared to what we were using as Bitdefender before. It's okay but is improving, actually."
"Symantec appliances need improvement. The whole appliance environment is a robust system and it needs a massive amount of storage space. If you have to increase or speed up the background storage it's a pretty complicated process. The scalability and sizing is critical, and if you do it wrong you run into issues pretty quickly."
"The support has dropped down to a five out of ten."
"The cloud platform needs to have improvement in terms of the user interface and the different capabilities it has available. It needs to match the other leading next-gen EDR products that are available in the market. That's the reason why we are stepping away from Symantec. Their cloud environment is just generally lacking in comparison to others."
"It's a strange situation where the infrastructure of the consumer or customer is behind some kind of firewall and they have always used some kind of customized proxy. In this situation, the ATP has a very tough time to pass the information to the cloud and back. To fix, it requires a more elaborate and complex configuration for that particular case."
"It should be able to collect information if the agent is disabled."
"The support for new OSs and older OSs could be a little tighter. They need to be more upfront about what protection services they're going to provide on new OSs. I haven't seen the Windows 11 version out yet. It is either already released in Beta, or the Beta will be released soon. There could be a little bit more advanced updates on what they're doing to help protect Windows 11 environments. They can let us know in advance so that we know it is going to be protected. We can't roll out the new OS without putting end-point protection on it. So, they should tell us what is their support model for that, and what are they doing to protect Windows 11. They're not telling me, and that's a criticism. The same issue is applicable to all the other antivirus tools. It is not just Symantec; all of them have this problem."
"The product's support services need improvement."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 143 reviews while Symantec Advanced Threat Protection is ranked 20th in Advanced Threat Protection (ATP) with 14 reviews. CyberArk Privileged Access Manager is rated 8.8, while Symantec Advanced Threat Protection is rated 7.8. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Symantec Advanced Threat Protection writes "Provides end-to-end antivirus protection and has good stability ". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas Symantec Advanced Threat Protection is most compared with Palo Alto Networks WildFire, Microsoft Defender for Office 365, Check Point SandBlast Network, Trellix Network Detection and Response and Fortinet FortiSandbox. See our CyberArk Privileged Access Manager vs. Symantec Advanced Threat Protection report.
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