We performed a comparison between Datadog and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I have found the logging and tracing features the most valuable."
"The most valuable features are the dashboards and the reporting."
"The most valuable features of Datadog are the flexibility and additional features when compared to other solutions, such as AppDynamics and Dynatrace. Some of the features include AI and ML capabilities and cloud and analysis monitoring"
"Datadog's seamless integration with Slack and PagerDuty helped us to receive alerts right to the most common notification methods we use (our mobile devices and Slack)."
"The CCM, Workflows, Logs, APM, and RUM are all useful aspects of the solution."
"The solution has improved the organization by providing good insights into app performance and offering good dashboards."
"The most valuable aspect is the APM which can monitor the metrics and latencies."
"We really like the charts and visualization."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"Even though it is powerful on its own, the UI-based design lacks elegance, efficiency, and complexity."
"Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"I want to applaud the efforts in making the UI extremely usable and approachable. My suggestion would be to take another look at how the menu structure is put together, however. Even after using the platform mostly every day for months, I still find myself trying to find a service or feature in the menus."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"It can be overwhelming for new people as it has a lot of features."
"The dashboard could be improved. It would be helpful to get a view of specific things that we need to monitor for our application."
"I would like the tooling to have better integration in Slack, specifically sending out reminders to the relevant people to take breaks, do a retrospective, and specify with emojis which messages to log."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Datadog is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Elastic Observability and Splunk Enterprise Security. See our Datadog vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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