We performed a comparison between Grafana and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature was the creation of graphs and trends."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"It is a stable, reliable product."
"Compatibility with Prometheus databases and the Spring Boot application make it the first choice when moving toward an SRE model."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"The most important feature of Grafana is its alarm formatting capability."
"We like the alert features."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"Lacks event management which affects our DevOps people."
"The solution must provide tutorials and guides."
"There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."
"The product's configuration for saving files could be improved."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"Lacks in-depth graphs and sufficient AI."
"Its interface could be more accessible."
"Grafana doesn't provide anything for reporting."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Grafana is rated 8.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with New Relic, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our Grafana vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.