We performed a comparison between Dynatrace and ExtraHop Reveal(x) for IT Operations based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."It seems to be very stable. We have not had any outages attributed to the product."
"I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant."
"The best feature of the product for me is the real troubleshooting capability through the PurePath analysis."
"Agentless Transaction Analysis allows my team to granularly decompose complex operations and flows for business applications."
"It is nice to be able to deep dive and pull historical data."
"It simplifies a lot of the processes of performance tuning client systems before they go live."
"Since we moved to OneAgent, we are much quicker to address live incidents and problems that occur in our systems."
"This solution has helped us to improve application performance and reduce issue-impact with faster resolutions."
"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."
"Wire data analytics."
"The most valuable features are security detections, perimeter detection, dashboards, and alerts."
"Not only can you look at the protocol import level. It also has a live PCAP analysis."
"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."
"There are many valuable features in this product, but probably the biggest is the customization capability it has."
"The one thing I am really missing is the final Azure dashboard."
"I do not like after 60 days or 90 days it gets aggregated to summary data. I would like to be able to analyze specific PurePaths after 30 days or 60 days with real numbers."
"It needs container log monitoring."
"The user interface for the management functions is not particularly intuitive for even the most common features."
"I'd like to see the UI a bit more polished. For example, I saw a demo of the dashboards here at the Perform 2018 conference. There was a table of these widgets, but they're not sorted alphabetically and there's, like, 50 of them. So if you want to find your widgets, you're of scrolling up and down. So small features, being able to search for widgets, that things are more categorized; just a bit more focused on the user experience."
"We had one issue when we tried to enter one agent and it just does not work. We got to work with the highest level of support, but it took a while to get there."
"We have a very stringent budget for an infrastructure solution. Maybe if they provided modules, a simple module with fewer features and a lower price, that would be very good."
"Needs support for more technologies."
"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."
"Network visibility is something that needs to be improved."
"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."
"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."
"This solution would be improved if it had the ability to retain data longer."
"They either have to go broad or decide what their bread and butter is and get really good at that."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while ExtraHop Reveal(x) for IT Operations is ranked 8th in IT Operations Analytics with 8 reviews. Dynatrace is rated 8.8, while ExtraHop Reveal(x) for IT Operations is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ExtraHop Reveal(x) for IT Operations writes "Great for identifying application interdependencies with helpful support but needs better visualizations". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ExtraHop Reveal(x) for IT Operations is most compared with vRealize Network Insight, NETSCOUT nGeniusONE, ThousandEyes, SolarWinds NPM and LiveAction LiveNX.
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