We performed a comparison between ExtraHop Reveal(x) for IT Operations and NETSCOUT nGeniusONE based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."
"The most valuable features are security detections, perimeter detection, dashboards, and alerts."
"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."
"There are many valuable features in this product, but probably the biggest is the customization capability it has."
"Not only can you look at the protocol import level. It also has a live PCAP analysis."
"Wire data analytics."
"The product is very good. We have very few problems."
"If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on."
"We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE."
"The most valuable feature of this solution is being able to drill down into any kind of troubles that are reported to us, by use of identifiers."
"The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful."
"Deep packet inspection is probably the strongest feature."
"It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call."
"The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on."
"The Wi-Fi side needs improvement."
"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."
"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."
"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."
"This solution would be improved if it had the ability to retain data longer."
"They either have to go broad or decide what their bread and butter is and get really good at that."
"Network visibility is something that needs to be improved."
"nGeniusONE could be improved by reducing the number of bare metal servers required to run it. Currently, you need a separate bare metal server for each of the following: Xfinity, ISNG, nGeniusONE, and CFS. It would be more cost-effective and less complex if all of these functionalities could be combined into a single bare metal server."
"Trying to set up dashboards is hard to figure out at times, if you don't do it every day. It's not really intuitive to set them all up... If there were a wizard to take us through, step-by-step, creating dashboards and the like, that would be really helpful."
"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."
"There is currently less visibility or GUI to analyse the packet for troubleshooting purposes."
"NG1 has been stable for a while in our environment - at least we have what we needed. But with nBA, there's a lot of room for improvement."
"I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it."
"Some of the filters could be easier to see and to set up. That's the only thing that I've ever had any trouble with."
"The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive."
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ExtraHop Reveal(x) for IT Operations is ranked 56th in Network Monitoring Software with 8 reviews while NETSCOUT nGeniusONE is ranked 27th in Network Monitoring Software with 47 reviews. ExtraHop Reveal(x) for IT Operations is rated 8.6, while NETSCOUT nGeniusONE is rated 8.2. The top reviewer of ExtraHop Reveal(x) for IT Operations writes "Great for identifying application interdependencies with helpful support but needs better visualizations". On the other hand, the top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". ExtraHop Reveal(x) for IT Operations is most compared with vRealize Network Insight, ThousandEyes, SolarWinds NPM, Dynatrace and LiveAction LiveNX, whereas NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and Zabbix. See our ExtraHop Reveal(x) for IT Operations vs. NETSCOUT nGeniusONE report.
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