We compared Google Workspace and Microsoft 365 Business based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Users generally find the initial setup for both Google Workspace and Microsoft 365 Business to be easy and straightforward. Google Workspace is a cloud-based solution that does not require installation, while Microsoft 365 Business can be installed with just one click and takes less than 40 minutes. However, some users find Google Workspace setup to be slightly more complicated compared to platforms like Outlook. On the other hand, Microsoft 365 Business users appreciate the advantage of having the necessary skills or IT department to handle the implementation.
Google Workspace is highly regarded for its user-friendly interface, smooth collaboration, and seamless integration across its components. Users appreciate its stability, scalability, security features, and video capabilities. Conversely, Microsoft 365 Business is praised for its ease of use, stability, cloud-based accessibility, collaboration tools, and integration with various Microsoft products.
Both Google Workspace and Microsoft 365 Business have areas that require improvement. Google Workspace needs to address pricing concerns, resolve email quota issues, enhance functionality in Google Meet, simplify administration and user interface. On the other hand, Microsoft 365 Business should focus on improving seamless integration with Macs, scalability and stability, service management, and offering more affordable pricing.
The cost of setting up Google Workspace can differ based on individual situations and comparisons to alternative options. Some users find it reasonably priced, while others find it expensive and inflexible. In contrast, Microsoft 365 Business pricing is viewed as competitive, although some users think it could be lower. In general, both products have distinct pricing structures and levels of affordability.
Google Workspace users have reported positive outcomes in terms of ROI, such as time savings, decreased support expenses, and enhanced productivity. Despite some users finding it expensive, they consider it a valuable investment. Conversely, Microsoft 365 Business has proven to be cost-effective by eliminating the requirement for infrastructure and physical servers. Additionally, it offers ROI through simplified compliance policy management.
The opinions on customer service and support for Google Workspace and Microsoft 365 Business vary. Some users find Google Workspace's customer service average or satisfactory, while others think it needs improvement. Similarly, Microsoft 365 Business receives mixed reviews, with some users finding the basic support lacking and others having positive experiences with responsive and helpful support.
Comparison Results
Google and Microsoft 365 Business have their own strengths and weaknesses. Google Workspace is praised for its user-friendly setup, intuitive interface, collaboration capabilities, and security features. However, it faces criticism for its pricing, limited functionality in Google Meet, complicated administration, and compatibility issues. On the other hand, Microsoft 365 Business is commended for its ease of use, stability, cloud-based nature, and integration with other Microsoft products. Areas for improvement include Mac integration, pricing, support, security features, and user-friendliness. In summary, Google Workspace excels in collaboration and simplicity, while Microsoft 365 Business offers comprehensive solutions and ease of use.
"It's secure. It offers data security and user privacy. I use it for personal purposes. The interface is okay, and it's easy to use."
"Everything is synchronized across every single device you use to access G Suite. That is why we like it."
"It's stable. There isn't really any downtime."
"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."
"The solution is very stable."
"The calendar is the most valuable feature."
"I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
"The initial setup is easy because it's all pre-configured."
"Great accessibility and file storage."
"The best thing about the product is the ecosystem of it. As most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance."
"Most people are very used to working with Microsoft Office, and we can work offline as well."
"Some of the functionality is very easy to use."
"The solution is very easy to use. It's completely transparent and extremely easy to navigate."
"Microsoft 365 Business is easy to use, everything is clear, it has good support, and it integrates well with other solutions."
"Its interface looks clean, and its performance seems quite fast. It is faster than our previous app."
"I have been using Microsoft Office for a long time since I was young. This solution is very similar and is easy to use, and the interface is adequate."
"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."
"Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."
"The product could improve the number of participants allowed in a meeting and the strength of the meetings."
"In Google Meet, there is no feature for recording a meeting. It should have a feature for recording."
"We need more functionality with Google Sheets"
"Our users have faced an issue with increasing their email quotas over the last three months."
"The solution could always be more secure, although that doesn't affect me so much."
"I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
"It would be ideal if the product offered more integration capabilities with non-Microsoft solutions."
"We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."
"The price for the license is always expensive."
"The solution could improve the user interface a little bit to make it easier to navigate."
"Occasionally, it does go down, however, for the most part, it's fine."
"As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."
"Excel hangs many times, especially when we have equations. Excel is very heavy on the hardware, and it needs powerful hardware. I hope they can enhance the performance of Excel. Other products are working well, except for Excel."
"It requires logging out and in again when working for different companies."
Google Workspace is ranked 3rd in Content Collaboration Platforms with 92 reviews while Microsoft 365 Business is ranked 8th in Content Collaboration Platforms with 240 reviews. Google Workspace is rated 8.2, while Microsoft 365 Business is rated 8.4. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". Google Workspace is most compared with Microsoft Exchange Online, Amazon WorkMail, IceWarp, ProtonMail and Box, whereas Microsoft 365 Business is most compared with Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot, Jamf Pro and Datto Workplace. See our Google Workspace vs. Microsoft 365 Business report.
See our list of best Content Collaboration Platforms vendors.
We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
