We performed a comparison between IBM Application Performance Management and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"I would rate the scalability an eight out of ten."
"It's easy to use."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"The initial setup was straightforward and took minimal effort."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"The pricing is pretty good."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"Server uptime is its most valuable feature."
"The demo that was provided to us is not working very well. At times, there are errors."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"Technical support can be slow and needs improvement."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"The stability is not great and should be better."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"It is very difficult to award the service level cycles at an endpoint level."
"The solution needs to have staging."
"The solution is quite expensive."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
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IBM Application Performance Management is ranked 54th in Application Performance Monitoring (APM) and Observability with 7 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. IBM Application Performance Management is rated 6.4, while New Relic is rated 8.6. The top reviewer of IBM Application Performance Management writes "A multi-functional solution but has poor stability and performance-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". IBM Application Performance Management is most compared with Instana Dynamic APM, Dynatrace, BMC Compuware Strobe, IBM Tivoli Composite Application Manager and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our IBM Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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