"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Preventive maintenance management."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Reliable, very configurable, and it's all integrated in the same database."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"IBM Maximo is the best software for assets management."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"JSM's best feature is the integration with other Jira products."
"JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"We have an Agile environment and using Jira makes it easy to adhere to Agile best practices."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"Vendor management needs enhancement."
"There are always ways to improve and make things better."
"The interface is not very easy or user-friendly and is in need of improvement."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"I don't think the program is very scalable."
"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."
"The solution needs to be integrated better with Office X5."
"JIRA Service could benefit from improvements to its voice support."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"In-built chat is missing in JIRA Service Management."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, NetSuite ERP, ABB Ability Asset Suite EAM, IFS Cloud Platform and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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