"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The most powerful features are the database and integration with CMDB."
"The ability to configure and integrate it with other solutions for ERP."
"Has a powerful audit combination that helps achieve high accuracy."
"Its capabilities let us organize our work."
"Provides great flexibility."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The incident management feature is good because it allows you to keep track of and classify issues."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"The look and feel is a valuable benefit for adoption."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"The workflow makes things extremely efficient and it improves effectiveness."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Maximo is a big system, so the initial setup is complex."
"Coding can be complex when customization is required."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"The interface is not very easy or user-friendly and is in need of improvement."
"Revision management of file attachments."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"The latest version is slow due to the power it requires."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The solution should offer better security when it comes to storing data."
"The contract module is quite rudimentary and doesn't support contract line items."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. IBM Maximo is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Maximo is most compared with NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and Oracle Enterprise Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and Microsoft Dynamics CRM.
We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.